Sales Technology Analyst: CRM & Outreach Automation Pro

American Express Global Business Travel; Chihuahua; Sur place; MXN 420 000 - 660 000; Plein temps

Résumé du poste

American Express Global Business Travel is seeking a Sales Technology Analyst in Mexico to manage and optimize our go-to-market tech stack. You will administer Outreach.io, Gong, and LinkedIn Sales Navigator, ensuring teams have reliable configurations to drive pipeline, deals, and revenue growth.

You will onboard new users, create playbooks, and develop reports on outbound activity and analytics, collaborating with Sales, SDRs, Account Managers, and Marketing.

Qualifications

• 2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a related role.
• Hands-on experience with at least one sales engagement platform (Outreach, Salesloft, or similar) required; direct Outreach.io experience strongly preferred
• Experience with Gong or a similar conversation intelligence platform preferred
• Experience working with LinkedIn’s Sales Navigator service and prospecting/outbound workflows
• Solid understanding of a CRM platform (Salesforce or HubSpot); experience handling CRM integrations is a plus
• Strong analytical skills with the ability to translate data into clear, actionable recommendations
• Good communication skills and comfort working multi-functionally with Sales, Marketing, and technical collaborators
• Diligent, meticulous, and comfortable owning systems independently
• Experience with SQL, Excel, and crafting visual reports. Knowledge of AI processes and technologies for sales
• Nice to Have: Relevant certifications (Outreach Certified Administrator, Gong Certified Admin, Salesforce Admin, etc.)

Responsabilités

• Serve as an administrator for Outreach.io, the Gong platform, and the LinkedIn sales tool, handling user provisioning, licensing, permissions, and platform configuration
• Optimize Outreach sequences, templates, and mailboxes in partnership with Sales and Marketing collaborators
• Handle seat distribution, lists, and integration with CRM/prospecting processes using LinkedIn Sales Navigator
• Supervise platform health, solve user issues, and serve as the point of escalation for tool-related questions
• Onboard new sales reps and other users to Outreach, to Gong, and to the Sales Navigator tool offered by LinkedIn
• Build and maintain documentation, playbooks, and training materials for platform usage and guidelines
• Build and sustain reports on outbound activity, call/meeting analytics, and prospecting engagement
• Analyze usage data and performance trends to identify process gaps and recommend improvements
• Partner with stakeholders to translate platform data into actionable insights
• Continuously evaluate workflows across platforms to identify automation opportunities and reduce manual work

Connaissances

Analytical skills

Communication skills

SQL

Excel

Reporting

Outils

Outreach.io

Gong

LinkedIn Sales Navigator

Salesforce

HubSpot

Description du poste

American Express Global Business Travel is seeking a Sales Technology Analyst in Mexico to manage and optimize our go-to-market tech stack. You will administer Outreach.io, Gong, and LinkedIn Sales Navigator, ensuring teams have reliable configurations to drive pipeline, deals, and revenue growth.

You will onboard new users, create playbooks, and develop reports on outbound activity and analytics, collaborating with Sales, SDRs, Account Managers, and Marketing.