Salesforce Administrator: Automation & Sales Cloud Leader

American Express Global Business Travel

Ciudad de México

Hybrid

MXN 420,000 - 640,000

Full time

5 days ago

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Benefits offered by this job

Health and welfare benefits

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Job summary

American Express Global Business Travel is seeking a Salesforce Administrator to join our Salesforce Center of Excellence in Mexico City. You will configure and maintain Sales Cloud capabilities, manage integrations, and automate processes to improve sales efficiency.

With 2+ years in Salesforce administration and a Salesforce Administrator cert (Advanced Admin or Sales Cloud Consultant a plus), you will collaborate with product managers, developers, and QA on a SCRUM team, using Jira and

Qualifications

Experience translating user stories into scalable solutions for platform and people.
Hands-on Salesforce administration with a Sales Cloud focus.
Proven ability to work in an Agile/SCRUM environment using Jira.

Responsibilities

Build flows and automation following guidelines; keep solutions clean and well-documented.
Configure and maintain core Sales Cloud capabilities including opportunities, forecasting, and territory management.
Manage Salesforce integrations with third-party sales tools; coordinate with ops teams on non-Salesforce work.
Lead daily configuration reviews; document processes and how-to guides for a global user base.
Investigate Tier 2 issues; pursue automation, access improvements, or security fixes.
Collaborate on SCRUM with global colleagues; support deployments using Gearset; cover hypercare shifts when needed.