Sales Technology Analyst

American Express Global Business Travel; Chihuahua; On-site; MXN 420,000 - 660,000; Full time

Job summary

American Express Global Business Travel is seeking a Sales Technology Analyst in Mexico to manage and optimize our go-to-market tech stack. You will administer Outreach.io, Gong, and LinkedIn Sales Navigator, ensuring teams have reliable configurations to drive pipeline, deals, and revenue growth.

You will onboard new users, create playbooks, and develop reports on outbound activity and analytics, collaborating with Sales, SDRs, Account Managers, and Marketing.

Qualifications

• 2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a related role.
• Hands-on experience with at least one sales engagement platform (Outreach, Salesloft, or similar) required; direct Outreach.io experience strongly preferred
• Experience with Gong or a similar conversation intelligence platform preferred
• Experience working with LinkedIn’s Sales Navigator service and prospecting/outbound workflows
• Solid understanding of a CRM platform (Salesforce or HubSpot); experience handling CRM integrations is a plus
• Strong analytical skills with the ability to translate data into clear, actionable recommendations
• Good communication skills and comfort working multi-functionally with Sales, Marketing, and technical collaborators
• Diligent, meticulous, and comfortable owning systems independently
• Experience with SQL, Excel, and crafting visual reports. Knowledge of AI processes and technologies for sales
• Nice to Have: Relevant certifications (Outreach Certified Administrator, Gong Certified Admin, Salesforce Admin, etc.)

Responsibilities

• Serve as an administrator for Outreach.io, the Gong platform, and the LinkedIn sales tool, handling user provisioning, licensing, permissions, and platform configuration
• Optimize Outreach sequences, templates, and mailboxes in partnership with Sales and Marketing collaborators
• Handle seat distribution, lists, and integration with CRM/prospecting processes using LinkedIn Sales Navigator
• Supervise platform health, solve user issues, and serve as the point of escalation for tool-related questions
• Onboard new sales reps and other users to Outreach, to Gong, and to the Sales Navigator tool offered by LinkedIn
• Build and maintain documentation, playbooks, and training materials for platform usage and guidelines
• Build and sustain reports on outbound activity, call/meeting analytics, and prospecting engagement
• Analyze usage data and performance trends to identify process gaps and recommend improvements
• Partner with stakeholders to translate platform data into actionable insights
• Continuously evaluate workflows across platforms to identify automation opportunities and reduce manual work

Skills

Analytical skills

Communication skills

SQL

Excel

Reporting

Tools

Outreach.io

Gong

LinkedIn Sales Navigator

Salesforce

HubSpot

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Growth Ops & Tech team powers intelligent, balanced growth through AI-first journey orchestration, agile process, and modern MarTech and sales tools.

We seek a Sales Technology Analyst to manage the daily administration, optimization, and enablement of our go-to-market technology stack. This includes Outreach.ai, Gong, and the advanced LinkedIn prospecting tool. In this role, you’ll be the go-to guide for these platforms, ensuring our teams (Sales, SDRs, Account Management, Marketing) have reliable, well-configured tools that drive pipeline generation, deal execution, and revenue growth.

What You’ll Do

• Serve as an administrator for Outreach.io, the Gong platform, and the LinkedIn sales tool, handling user provisioning, licensing, permissions, and platform configuration
• Optimize Outreach sequences, templates, and mailboxes in partnership with Sales and Marketing collaborators
• Handle seat distribution, lists, and integration with CRM/prospecting processes using LinkedIn Sales Navigator
• Supervise platform health, solve user issues, and serve as the point of escalation for tool-related questions
• Onboard new sales reps and other users to Outreach, to Gong, and to the Sales Navigator tool offered by LinkedIn
• Build and maintain documentation, playbooks, and training materials for platform usage and guidelines
• Build and sustain reports on outbound activity, call/meeting analytics, and prospecting engagement
• Analyze usage data and performance trends to identify process gaps and recommend improvements
• Partner with stakeholders to translate platform data into actionable insights
• Continuously evaluate workflows across platforms to identify automation opportunities and reduce manual work

What We’re Looking For

• 2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Sales, or a related role
• Hands-on experience with at least one sales engagement platform (Outreach, Salesloft, or similar) required; directOutreach.ioexperience strongly preferred
• Experience with Gong or a similar conversation intelligence platform preferred
• Experience working with LinkedIn’s Sales Navigator service and prospecting/outbound workflows
• Solid understanding of a CRM platform (Salesforce or HubSpot); experience handling CRM integrations is a plus
• Strong analytical skills with the ability to translate data into clear, actionable recommendations
• Good communication skills and comfort working multi-functionally with Sales, Marketing, and technical collaborators
• Diligent, meticulous, and comfortable owning systems independently
• Experience with SQL, Excel, and crafting visual reports. Knowledge of AI processes and technologies for sales
• Nice to Have: Relevant certifications (Outreach Certified Administrator, Gong Certified Admin, Salesforce Admin, etc.) Experience supporting a SaaS or B2B sales organization, familiarity with sales methodology frameworks (MEDDIC, GLOBAL, etc.)

Location

Mexico

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about "checking every box;" please apply anyway. You may be exactly the person we’re looking for!