Customer Journey & Engagement Specialist

Lenovo; Apodaca; On-site; MXN 400,000 - 560,000; Full time

Job summary

A global technology powerhouse is seeking a candidate to engage with potential customers generated from marketing campaigns and articulate solutions. The role emphasizes collaboration with the field marketing team to align objectives and serves as a trusted partner to sales teams for leads generated through marketing efforts. This position is located in Apodaca, Nuevo León, Mexico.

Responsibilities

• Engage with potential customers generated via marketing campaigns.
• Articulate about Lenovo ISG solutions and offerings while identifying customer needs.
• Work closely with the LAS field marketing team to align campaign objectives and messaging.
• Be a trusted partner to LAS sales teams for marketing generated leads.

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Responsibilities

• Engage with potential customers generated via marketing campaigns
• Articulate about Lenovo ISG solutions and offerings while identifying customer needs
• Work closely to the LAS field marketing team to align campaign objectives and messaging
• Be a trusted partner to LAS sales teams for marketing generated leads