Project Manager, Field Support Tools, Emerging Technology & Tools (ET&T)

Lenovo; Monterrey; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Lenovo in Monterrey, Mexico seeks a senior program management professional to coordinate global diagnostic tooling programs, telemetry, and service data analysis. You will lead cross-functional teams to ensure new platforms launch with robust serviceability for field support.

Ideal candidates combine technical program management experience with serviceability knowledge and a strong focus on user experience, collaboration, and execution discipline.

Qualifications

• Coordinate global, cross-functional programs focused on diagnostic tooling, service data collection, telemetry and log analysis.
• Guide troubleshooting, service automation, predictive diagnostics, problem determination, and field service user experience.
• Work with Engineering, Service, Quality, Product Management, Manufacturing, Operations and technology partners to launch new platforms with the serviceability capabilities required to diagnose, support, and repair them.
• Strong combination of technical program management, serviceability knowledge, user-experience thinking, cross-functional leadership, and execution discipline.

Responsibilities

• Coordinate global cross-functional programs for diagnostic tooling and telemetry.
• Ensure platforms launch with serviceability capabilities for in-field support.
• Collaborate with multiple departments to improve serviceability.

Skills

Technical program management

Serviceability knowledge

Cross-functional leadership

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

This role will coordinate global, cross-functional programs focused on diagnostic tooling, service data collection, telemetry and log analysis, guided troubleshooting, service automation, predictive diagnostics, problem determination, and field service user experience.

The successful candidate will work closely with Engineering, Service, Quality, Product Management, Manufacturing, Operations, and key technology partners to ensure new platforms launch with the serviceability capabilities required to diagnose, support, and repair them effectively in the field.

The role requires a strong combination of technical program management, serviceability knowledge, user-experience thinking, cross-functional leadership, and execution discipline.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please contact [e-mail]