Customer Ops Coordinator

Lenovo; Monterrey; On-site; MXN 300,000 - 460,000; Full time

Job summary

Lenovo is seeking a Customer Ops Coordinator in Monterrey to support customers across Large Enterprise Direct, Mid-Market, SMB, Business Partners, and Consumer segments. You will handle order entry, changes, returns, disputes, and collaborate with teams on build and shipment requirements.

The role emphasizes accurate pricing and contract monitoring, backlog reporting, and proactive customer service. Lenovo values dignity, inclusion, and accessibility in its hiring practices.

Responsibilities

• Order management (order entry processing, changes on orders, returns management, disputes)
• Backlog management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment
• Pricing/contracts monitoring and processing

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

The Customer Ops Coordinator is responsible to support Lenovo customers (Large Enterprise Direct, Mid-Market, Small/Medium Business, Business Partner, Consumer) in a variety of areas including:

• Order management (order entry processing, changes on orders, returns management, disputes, etc)
• Backlog Management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment
• Pricing/contracts monitoring and processing.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please [e-mail]