Sales Quality Assurance Analyst

8020Recruit; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

8020Recruit in Mexico City is seeking a meticulous Quality Assurance Agent to rigorously evaluate our sales process by reviewing lost opportunities. The role demands careful, objective judgments to determine if opportunities were properly qualified or disqualified.

You will document findings, identify trends, and collaborate with sales managers and trainers to reinforce best practices and improve process adherence in a data-driven environment.

Formación

• Must have experience as a QA Analyst in the call center industry (Sales preferred).
• Strong analytical skills with the ability to assess sales interactions objectively.
• Excellent attention to detail and accuracy in reviewing sales data.
• Ability to learn and apply complex sales processes and qualification criteria.
• High level of integrity and impartiality in decision-making.

Responsabilidades

• Review lost opportunities to verify correct qualification or disqualification.
• Apply unbiased judgment to ensure proper qualification steps were followed.
• Ensure lost opportunities align with defined sales criteria.
• Document findings with clear, actionable feedback for leadership.
• Identify trends and recurring issues to improve the sales process.
• Collaborate with sales managers and trainers to reinforce best practices.
• Maintain data-driven, unbiased assessments.

Conocimientos

QA Analyst

Call center experience

Analytical thinking

Data-driven decision making

Communication skills

Descripción del empleo

8020Recruit in Mexico City is seeking a meticulous Quality Assurance Agent to rigorously evaluate our sales process by reviewing lost opportunities. The role demands careful, objective judgments to determine if opportunities were properly qualified or disqualified.

You will document findings, identify trends, and collaborate with sales managers and trainers to reinforce best practices and improve process adherence in a data-driven environment.