QA Analyst - Contact Center Quality & Process Improvement

Datamark, Inc.; Chihuahua; Presencial; MXN 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive legal benefits

Cafeteria

Weekly payments

Paid training

Descripción de la vacante

Datamark, Inc. is seeking a dedicated QA Analyst for its Contact Center in Chihuahua, Mexico. This critical role involves analyzing requirements and executing testing plans to improve processes, products, and services. Ideal candidates should have strong analytical skills, experience in QA methodologies, and excellent communication abilities. Benefits include comprehensive legal benefits, cafeteria services, weekly payments, and paid training.

Formación

• High School Diploma; Bachelor's preferred in Business or related field.
• Experience in a QA Analyst role with proven process improvement skills.
• Strong knowledge of QA methodologies and tools.

Responsabilidades

• Monitor performance and implement improvement plans.
• Prepare quality reports by analyzing information and trends.
• Maintain records of QA activities and identified issues.
• Collaborate with other departments to resolve QA issues.
• Participate in evaluations and calibrations.

Conocimientos

Analytical skills

Attention to detail

Communication skills

QA methodologies

Proficiency in Microsoft Excel

Educación

High School Diploma

Bachelor’s degree in Business or related field

Descripción del empleo

Datamark, Inc. is seeking a dedicated QA Analyst for its Contact Center in Chihuahua, Mexico. This critical role involves analyzing requirements and executing testing plans to improve processes, products, and services. Ideal candidates should have strong analytical skills, experience in QA methodologies, and excellent communication abilities. Benefits include comprehensive legal benefits, cafeteria services, weekly payments, and paid training.