Sales Performance Trainer

CCSi; Ciudad de México; Presencial; MXN 4.298.000 - 4.814.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly Bonus

Salary

Benefits

Descripción de la vacante

Call Center Services International is seeking a proactive Sales Trainer to guide learning and development for the Auto Refinance team. You will identify training gaps, craft a learning plan, and create tools such as online lessons and step-by-step guides to ensure team members have the right skills to succeed.

You will collaborate with leaders, coaches, and trainers, collect data to tailor materials, and lead sessions for new hires while supporting ongoing staff development.

Formación

• Real work experience in a call center setting.
• At least one year of training, coaching, or creating lessons.
• Clear written and spoken communication.
• Fluency in English and Spanish.

Responsabilidades

• Create and follow a plan to determine training needs.
• Collaborate with leaders and other trainers to align goals.
• Collect data to build focused training materials.
• Convert research into high-quality training tools and resources.
• Plan and run new training programs and develop supporting materials.
• Ensure training content quality before use.
• Maintain a central library of training documents.
• Lead training sessions for new hires and ongoing staff development.
• Monitor performance metrics to improve training effectiveness.

Conocimientos

Call center experience

Training / coaching experience

Communication skills

Bilingual English/Spanish

Herramientas

Microsoft Office 365

Excel

Word

Outlook

Descripción del empleo

Call Center Services International is looking for an energetic Sales Trainer to guide learning and development efforts in our Auto Refinance team. In this key position, you will look at how things are currently done and find gaps in training to build a strong learning plan. This plan will include many different tools like online lessons, step-by-step guides, and other teaching materials to make sure every team member has the right skills to succeed.

Responsabilities

• Create and follow a plan to figure out exactly what training is needed.
  
• Work closely with leaders, managers, and other trainers to make sure learning goals match company goals.
  
• Collect and look at data to help create focused training materials.
  
• Turn research results into high-quality training tools and resources.
  
• Plan and run new training programs and make the materials needed to support them.
  
• Check all training content carefully for quality before it is used.
  
• Keep a central, updated library of all training documents and tools.
  
• Lead training sessions for new hires and provide ongoing learning for current staff.
  
• Watch employee performance numbers to see how well the training works and find ways to get better.
  

Requirements

• Real work experience in a call center setting.
  
• At least one year of experience in training, coaching, or creating lessons.
  
• Knowledge of the car, money, or sales industries is a big plus.
  
• Great ability to speak and write clearly.
  
• Good people skills to work with different types of personalities and learning styles.
  
• Ability to handle many tasks at once in a fast-moving environment.
  
• Must speak and write both English and Spanish fluently.
  
• Skilled in using Microsoft Office 365, especially Excel, Word, and Outlook.
  
• Comfortable with technology and quick to learn new software programs.
  
• Monthly Bonus: $400 dollars based on performance.
  
• Salary: $5,000 weekly tax free
  
• Benefits: Savings Fund and All Law Benefits