Sales Trainer

CCSi; Ciudad de México; Presencial; MXN 341.000 - 530.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus

Savings fund

Law Benefits

Descripción de la vacante

Call Center Services International is seeking a Sales Trainer to lead educational programs in the Auto Refinance division. You will analyze benchmarks, identify training gaps, and build an ecosystem of learning with online modules, guides, and interactive workshops to elevate the sales team’s skills and results.

The role requires collaboration with trainers, department heads, and leadership, plus the creation of various instructional tools and performance-focused trainings.

Formación

• At least 1 year of experience in training and development roles.
• Experience in a call center environment is preferred.
• Fluency in English and Spanish is required.
• Proficient with MS Office (Office 365, Excel, Word, Outlook).
• Strong written and verbal communication skills.

Responsabilidades

• Create and manage a strategic timeline for training needs analyses.
• Partner with internal teams to align training with business goals.
• Collect, monitor, and analyze data to guide training strategies.
• Develop high-quality training materials from research and assessments.
• Launch training programs and resources to boost performance.
• Test and polish educational tools for clarity and effectiveness.
• Organize a central hub for training documents and resources.
• Conduct orientation sessions and promote ongoing staff development.
• Assess employee progress to identify areas for improvement.

Conocimientos

Bilingual English/Spanish

Communication

People skills

Tech Savvy

Herramientas

Microsoft Office Suite (Office 365, Excel, Word, Outlook)

Descripción del empleo

Call Center Services International is looking for an energetic Sales Trainer to spearhead educational programs within its Auto Refinance division. In this essential position, the successful candidate will analyze existing operational benchmarks and identify training deficiencies to construct a thorough learning ecosystem. This initiative will involve creating a wide range of instructional materials, such as online modules, step-by-step guides, and interactive workshops, ensuring the sales force possesses the expertise required to achieve top-tier results.

Responsibilities

• Create and oversee a strategic timeline for conducting comprehensive training needs analyses.
  
• Partner with internal teams, including fellow trainers, department heads, and senior leadership, to ensure training goals support broader business objectives.
  
• Collect, monitor, and analyze data to guide training strategies and assess their overall impact.
  
• Develop high-caliber training materials based on research insights and assessment outcomes.
  
• Launch creative training programs and supporting resources to boost team performance.
  
• Thoroughly test and polish all educational tools to guarantee clarity and effectiveness prior to release.
  
• Organize and manage a central hub for all training documents and resources.
  
• Conduct orientation sessions and facilitate continuous professional growth opportunities for staff.
  
• Assess individual employee progress and learning results to pinpoint areas needing enhancement.
  

Requirements

Requirements

• Proven work history within a call center setting.
  
• At least one year of demonstrated experience in training and development positions.
  
• Fluency in both English and Spanish is required.
  
• Skilled in using Microsoft Office Suite, including Office 365, Excel, Word, and Outlook.
  
• Outstanding verbal and written communication skills.
  
• Ability to work effectively with various personality types and handle multiple priorities at once.
  
• Strong technical proficiency with a track record of adapting quickly to new technologies.
  
• Previous experience in the automotive, financial, or sales industries is preferred but not mandatory.
  
• Performance-based monthly bonus of $400
  
• Competitive savings fund program
  
• Law Benefits
• On-site location in Otay, situated near UABC
  
• Standard work schedule: 7:00 AM to 5:00 PM, Monday through Friday