Sr Customer Service Analyst - 3rd Shift Saturday to Wednesday(Onsite)

RTX Corporation; Mexicali; On-site; MXN 268,000 - 469,000; Full time

Job summary

RTX Corporation in Mexicali, Mexico, is seeking a Customer Service Sr. Analyst to manage sales order entry and administration from contract award to closeout, aligning inventory with line items and ensuring timely shipping and invoicing.

The role requires strong English communication, experience with ERP systems (SAP, Oracle, Salesforce or CRM), and the ability to manage complex orders while supporting cross-functional teams in a fast-paced environment.

Qualifications

• University Degree in business administration or related field.
• Two years of relevant supply chain/order processing experience.
• Experience with ERP systems (SAP, Oracle, Salesforce or similar).
• Excellent English communication, both written and spoken.

Responsibilities

• Enter and edit sales orders accurately in SAP; send order acknowledgements.
• Coordinate with Finance on invoices, returns, and credits.
• Ensure export compliance and license classification for orders.
• Collaborate with Inventory Planning and Shipping to meet delivery requirements.
• Create basic quotes in SAP and track customer reports.
• Provide bilingual communication with international clients.

Skills

Customer service

English proficiency

Order processing

Multitasking

Communication

Education

University Degree in business administration

Tools

SAP

Salesforce

Oracle

Job description

Date Posted:

Country: Mexico

Location: MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

Position Role Type: Unspecified

Must be authorized to work in the Mexico without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

The Customer Service Sr. Analyst is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

What You Will Do:

• Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers when required. Generates and distributes contract summaries when required.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Work with Finance to process customer invoices, return orders and credit & debit memo requests.
• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&C).
• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
• Create and maintain special tracking and customer reports.
• Communicate fluently in English, both verbally (calls and meetings) and in writing (email follow-ups and responses), to ensure professional and effective interaction with international clients and stakeholders. Proficiency at a bilingual or advanced level in English is required.
• Collaborate with cross-functional teams to troubleshoot and resolve challenges, ensuring successful outcomes.
• Effectively prioritize and manage multiple tasks and deadlines in a dynamic, fast-paced work environment.
• This position requires working from Saturday to Wednesday during the third shift, from 10:00 PM to 5:00 AM.

What You Will Learn:

• Collaborate and build networks within our Customer Account Administration, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications You Must Have:

• Typically requires a University Degree in business administration or related and minimum 2 years of prior relevant experience .
• Minimum 2 years of experience in Supply Chain roles and position related experience.
• Hands-on experience with ERP systems (including but not limited to SAP or similar platforms), specifically with expertise in the Sales and Distribution (SD) module.
• Proven experience in order entry and order administration, including managing order processing workflows, ensuring data accuracy, and updating order statuses in ERP or CRM systems (e.g., SAP, Oracle, Salesforce, or similar platforms).
• English Proficiency.

Qualifications We Prefer:

• Advanced proficiency in Microsoft Office Suite.
• Experience working with Salesforce systems, including roles such as administrator, business analyst, or consultant, with a strong understanding of platform functionality and capabilities
• Proven experience collaborating with multicultural and geographically diverse teams in previous roles.

Role Type Definitions:

• *Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite:

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.