Customer Service Analyst II (Onsite)

RTX Corporation; Mexicali; Presencial; MXN 350.000 - 480.000; Jornada completa

Descripción de la vacante

RTX Corporation in Mexicali is seeking a Customer Service Sr. Analyst to manage sales orders from award to closeout and align inventory with order lines. You will create SAP orders, communicate with customers in English, and ensure accurate billing and documentation.

Role requires ERP experience (SAP SD), collaboration with Finance, Inventory Planning, and Shipping, plus strong prioritization in a fast-paced environment.

Formación

• Typically requires a University Degree in business administration or related field.
• Minimum 2 years of prior relevant experience in supply chain or customer service.
• Hands-on experience with ERP systems, especially SAP SD module.

Responsabilidades

• Create/edit sales orders accurately in SAP and send acknowledgements.
• Coordinate with Finance on invoices, returns, and credits.
• Ensure export compliance and proper license handling.
• Collaborate with Inventory Planning and Shipping to meet customer requirements.
• Maintain customer reports and track order status in ERP/CRM systems.

Conocimientos

English proficiency

Customer service

Order management

Cross-functional collaboration

Educación

University degree in business administration

Herramientas

SAP

Salesforce

Oracle

Descripción del empleo

**Date Posted:**

**Country:**
Mexico

**Location:**
MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

**Position Role Type:**
Unspecified

The Customer Service Sr. Analyst is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

What You Will Do:

• Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments.Maintainscustomer contact including correspondence concerning sales order status, orderchangesand billing/receivables questions.
• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers whenrequired. Generates and distributes contract summaries whenrequired.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Work with Finance to process customer invoices, return orders and credit & debit memo requests.
• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).
• Work with Inventory Planning and Shipping to create andfacilitatedeliveries ensuring customer requirements are met.
• Create andmaintainspecial tracking and customer reports.
• Communicate fluently in English, both verbally (calls and meetings) and in writing (email follow-ups and responses), to ensure professional and effective interaction with international clients and stakeholders.Proficiencyat a bilingual or advanced level in English isrequired.
• Collaborate with cross-functional teams to troubleshoot and resolve challenges, ensuring successful outcomes
• Effectively prioritize and manage multiple tasks and deadlines in a dynamic, fast-paced work environment

What You Will Learn:

• Collaborate and build networks within our Customer Account Administration, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications You Must Have:

• Typically requires a University Degree in business administration or related and minimum 2 years of prior relevant experience .
• Minimum 2 years of experience in Supply Chain roles and position related experience.
• Hands-on experience with ERP systems (including but not limited to SAP or similar platforms), specifically withexpertisein the Sales and Distribution (SD) module.
• Proven experience in order entry and order administration, including managing order processing workflows, ensuring data accuracy, and updating order statuses in ERP or CRM systems (e.g., SAP, Oracle, Salesforce, or similar platforms).
• English Proficiency.

Qualifications We Prefer:

• Advancedproficiencyin Microsoft Office Suite.
• Experience working with Salesforce systems, including roles such as administrator, business analyst, or consultant, with a strong understanding of platform functionality and capabilities
• Proven experience collaborating with multicultural and geographically diverse teams inpreviousroles.

Role Type Definitions:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite:

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.