SaaS Support Engineer – Latin America

Siemens; Ciudad de México; On-site; MXN 60,000 - 80,000; Full time

Benefits offered by this job

Opportunities for growth

Fun company outings

Diverse and inclusive team

Job summary

A global technology company is seeking a Support Engineer to be the primary contact for South American customers using the S3 Passenger platform. This role focuses on managing customer inquiries and incidents, requiring strong analytical skills and proficiency in English and Spanish. Ideal candidates will have at least two years of experience and a Bachelor's degree. Join a diverse team where you will contribute to resolving technical issues while working in a dynamic environment.

Qualifications

• At least two years of experience in a similar position.
• Experience troubleshooting in cloud and API-first environments.
• Ability to perform effectively under pressure.

Responsibilities

• Act as the primary contact for customers using the S3 Passenger platform.
• Manage and resolve incidents and questions from various channels.
• Collaborate directly with development teams to find solutions.

Skills

Customer service

Analytical skills

Multitasking

Proficiency in English

Proficiency in Spanish

Education

Bachelor's degree

Tools

NewRelic

Postman

Slack

Jira

Confluence

Job description

A global technology company is seeking a Support Engineer to be the primary contact for South American customers using the S3 Passenger platform. This role focuses on managing customer inquiries and incidents, requiring strong analytical skills and proficiency in English and Spanish. Ideal candidates will have at least two years of experience and a Bachelor's degree. Join a diverse team where you will contribute to resolving technical issues while working in a dynamic environment.