Rooms Controller - Luxury Hotel Operations Lead

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 357.000 - 469.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Rooms Controller to keep the rooms operation moving with precision, pace, and personality. You will connect Front Office, Housekeeping, Engineering, and leadership to ensure rooms are ready, accurately reported, and aligned with operational needs.

You will monitor daily room status, coordinate with departments, and help maintain smooth room readiness and reporting. Fluency in English and Spanish is required to excel in this fast-paced luxury environment.

Formación

• Fluency in English and Spanish is required.
• Excellent organizational skills and exceptional attention to detail are essential.
• Strong communication skills and a proactive, solution-oriented approach are valued.
• Ability to manage multiple priorities while staying calm and focused.

Responsabilidades

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate with Front Office and Housekeeping on room readiness and priorities.
• Track discrepancies between system and physical room status until resolved.
• Support timely release of clean and inspected rooms.
• Keep logs, records, and shift handovers up to date.
• Identify patterns affecting room availability or guest experience.
• Respond quickly to last-minute changes and unexpected situations.

Conocimientos

Fluency in English and Spanish

Excellent organizational skills

Strong communication skills

Calm under pressure

Attention to detail

Descripción del empleo

The Standard, Mexico City is seeking a Rooms Controller to keep the rooms operation moving with precision, pace, and personality. You will connect Front Office, Housekeeping, Engineering, and leadership to ensure rooms are ready, accurately reported, and aligned with operational needs.

You will monitor daily room status, coordinate with departments, and help maintain smooth room readiness and reporting. Fluency in English and Spanish is required to excel in this fast-paced luxury environment.