Rooms Controller

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 357.000 - 469.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Rooms Controller to keep the rooms operation moving with precision, pace, and personality. You will connect Front Office, Housekeeping, Engineering, and leadership to ensure rooms are ready, accurately reported, and aligned with operational needs.

You will monitor daily room status, coordinate with departments, and help maintain smooth room readiness and reporting. Fluency in English and Spanish is required to excel in this fast-paced luxury environment.

Formación

• Fluency in English and Spanish is required.
• Excellent organizational skills and exceptional attention to detail are essential.
• Strong communication skills and a proactive, solution-oriented approach are valued.
• Ability to manage multiple priorities while staying calm and focused.

Responsabilidades

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate with Front Office and Housekeeping on room readiness and priorities.
• Track discrepancies between system and physical room status until resolved.
• Support timely release of clean and inspected rooms.
• Keep logs, records, and shift handovers up to date.
• Identify patterns affecting room availability or guest experience.
• Respond quickly to last-minute changes and unexpected situations.

Conocimientos

Fluency in English and Spanish

Excellent organizational skills

Strong communication skills

Calm under pressure

Attention to detail

Descripción del empleo

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Rooms Controller to help keep the hotel’s rooms operation moving with precision, pace, and personality. We’re searching for someone highly organized, naturally collaborative, and able to see the bigger picture while keeping track of every moving part.

The Opportunity

At The Standard, a smooth stay starts long before a guest opens their door.

As our Rooms Controller, you’ll connect the dots between Front Office, Housekeeping, Engineering, and hotel leadership to ensure our rooms are ready, accurately reported, and perfectly aligned with the needs of the operation. You’ll be at the center of the action, turning information into momentum and helping create a seamless experience for both guests and colleagues.

What You'll Do

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate closely with Front Office and Housekeeping on room readiness, priorities, out-of-order rooms, and room moves.
• Track discrepancies between system status and physical room status, following up until resolved.
• Help prioritize rooms based on arrivals, VIPs, special occasions, early check-ins, and operational needs.
• Communicate updates clearly and efficiently across departments.
• Monitor room inspections, maintenance requests, deep-cleaning schedules, and pending follow-up.
• Support the timely release of clean and inspected rooms.
• Keep accurate records, logs, reports, and shift handovers.
• Help identify patterns or recurring issues that may affect room availability or the guest experience.
• Respond quickly and calmly to last-minute changes and unexpected situations.
• Support a smooth flow of information across the Rooms Division throughout the day.
• Follow all hotel standards related to privacy, safety, security, and guest confidentiality.
• Contribute to a working environment that is organized, communicative, and distinctly The Standard.

Qualifications

What You'll Bring

• Previous experience in Rooms Control, Housekeeping Coordination, Front Office, Rooms Division, or a similar hotel operations role.
• Experience in a luxury lifestyle hotel, boutique hotel, or high-energy hospitality environment.
• Strong knowledge of room status, housekeeping operations, and hotel coordination.
• Excellent organizational skills and exceptional attention to detail.
• Confidence working with property management systems and operational reports.
• The ability to manage multiple priorities while staying calm and focused.
• Strong communication skills and a natural ability to connect with different departments.
• A proactive, solution-oriented approach to problem-solving.
• Fluency in English and Spanish, with the ability to confidently communicate with an international team and clientele.
• Flexibility to work varied shifts, weekends, and holidays.
• A curious, reliable, and personable approach that feels right at home at The Standard.

If you’re the person who knows what needs to happen next—and how to keep everyone moving in the same direction—we’d love to meet you.

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

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