Night Manager

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 300.000 - 460.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Night Manager to lead the overnight operation with calm, professional guest service and a confident presence after dark.

You'll coordinate Front Office, Housekeeping, Security, Engineering, and F&B, handle VIPs and late arrivals, and ensure safety, accuracy of nightly reports, and seamless handovers to the morning team.

Formación

• Experience as Night Manager, Duty Manager, Front Office Manager or similar hotel leadership role.
• Luxury lifestyle hotel or high-energy hospitality environment experience.
• Strong knowledge of Front Office and overnight hotel operations.
• Fluent in English and Spanish, with ability to engage an international clientele.
• Willingness to work overnight shifts, weekends and holidays.

Responsabilidades

• Lead the hotel’s overnight operation, ensuring a smooth and memorable guest experience.
• Act as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and unexpected situations with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams.
• Oversee late arrivals, VIP guests, room moves, wake-up calls, and early departures.
• Ensure all overnight procedures, safety protocols, and security standards are followed.
• Review daily reports, operational logs, and financial information with accuracy.
• Support the Night Audit process and ensure all transactions are properly recorded.
• Complete thorough handovers to the morning team, ensuring continuity across shifts.
• Lead, support, and motivate overnight colleagues, creating a calm and confident working environment.
• Identify opportunities to improve the guest experience and the way the hotel operates after dark.

Conocimientos

Night management experience

Luxury hotel experience

Front Office operations

Calm under pressure

Bilingual (English/Spanish)

Overnight shift readiness

Descripción del empleo

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Night Manager to take charge after dark and ensure the hotel runs smoothly, safely, and with the unmistakable spirit of The Standard. We’re searching for someone calm under pressure, naturally resourceful, and able to turn unexpected moments into seamless guest experiences.

The Opportunity

At The Standard, the night has its own rhythm.

As our Night Manager, you’ll be the face of the hotel after hours—leading the overnight operation, supporting our guests and colleagues, and making sure every detail is handled with confidence, discretion, and a little personality. From late-night arrivals to early-morning departures, you’ll help create a stay that feels effortless around the clock.

What You'll Do

• Lead the hotel’s overnight operation, ensuring a smooth and memorable guest experience.
• Act as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and unexpected situations with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams.
• Oversee late arrivals, VIP guests, room moves, wake-up calls, and early departures.
• Ensure all overnight procedures, safety protocols, and security standards are followed.
• Review daily reports, operational logs, and financial information with accuracy.
• Support the Night Audit process and ensure all transactions are properly recorded.
• Complete thorough handovers to the morning team, ensuring continuity across shifts.
• Lead, support, and motivate overnight colleagues, creating a calm and confident working environment.
• Identify opportunities to improve the guest experience and the way the hotel operates after dark.

Qualifications

What You'll Bring

• Previous experience in a Night Manager, Duty Manager, Front Office Manager, or similar hotel leadership role.
• Experience in a luxury lifestyle hotel or high-energy hospitality environment.
• Strong knowledge of Front Office and overnight hotel operations.
• Calm decision-making skills and the ability to manage multiple priorities independently.
• Excellent communication, leadership, and problem-solving abilities.
• A natural instinct for hospitality and a genuine interest in people.
• Strong attention to detail, without losing sight of the bigger picture.
• Fluency in English and Spanish, with the ability to confidently engage with an international clientele.
• Flexibility to work overnight shifts, weekends, and holidays.
• A confident, curious, and personable approach that feels right at home at The Standard.

If you know how to keep the energy going after dark, stay cool when the unexpected happens, and make every guest feel looked after at any hour, we’d love to hear from you.

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

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