Roadside Rescue Advisor - Integon

Allstate Private Limited; Tijuana; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly payment schedule

Employee events

Discounts with partner establishments

Descripción de la vacante

Integon, the Mexican division of The Allstate Corporation, is seeking a Roadside Rescue Advisor. You will coordinate emergency support by connecting customers with roadside assistance providers, dispatching the right supplier, and communicating updates with care.

If you stay calm under pressure, communicate with empathy, and enjoy helping customers in moments of need, you will fit well and grow within a supportive team.

Formación

• High School Diploma, GED, or equivalent experience.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask and work across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.

Responsabilidades

• Use active listening and probing questions to fully understand customer situations.
• Show empathy, professionalism, and reassurance in every interaction.
• Resolve routine, complex, and unique roadside assistance issues.
• Aim for first-call resolution and support high levels of customer satisfaction.
• Locate and engage service providers to ensure fast, efficient roadside rescues.
• Maintain clear communication with customers and service partners throughout the process.
• Follow established procedures and adhere to time-sensitive protocols.

Conocimientos

Bilingual English/Spanish

Verbal and written communication

Multitasking across systems

MS Office proficiency

Attention to detail

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports U.S. affiliates by delivering high-quality property and casualty insurance services that help people protect what matters most.

As part of a winning team, you’ll find opportunities for personal growth and a workplace that values your individuality.

About the Role

As a Roadside Rescue Advisor, you will coordinate emergency support by connecting customers with roadside assistance service providers. You’ll work with urgency and professionalism to dispatch the right provider, communicate updates clearly, and ensure customers feel informed and cared for throughout the rescue process.

This role is ideal for people who stay calm under pressure, communicate with empathy, and enjoy helping customers in moments of need.

What You’ll Do

• Use active listening and probing questions to fully understand customer situations.

• Show empathy, professionalism, and reassurance in every interaction.

• Resolve routine, complex, and unique roadside assistance issues.

• Aim for first-call resolution and support high levels of customer satisfaction.

• Locate and engage service providers to ensure fast, efficient roadside rescues.

• Maintain clear communication with customers and service partners throughout the process.

• Follow established procedures and adhere to time-sensitive protocols.

What You Bring

Required

• High School Diploma, GED, or equivalent experience.

• Advanced English and Spanish (fully bilingual).

• Strong verbal and written communication skills.

• Ability to multitask and work across multiple systems.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Strong attention to detail and ability to follow structured procedures.

Preferred

Experience in customer service, emergency dispatch, call centers, or related environments.

Why Integon

We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

• Paid training.

• Fully reported wages to IMSS and Infonavit.

• Savings Fund.

• Profit Sharing.

• Weekly food vouchers.

• Weekly payment schedule.

• Life and burial insurance.

Wellbeing

• Nine days of Paid Time Off (in addition to annual vacations).

• Nine paid company holidays per year.

• Marriage Leave.

• Parental Leave.

• Access to learning platforms for your professional development.

• Employee referral program.

• Discounts with partner establishments.

• Monthly employee events and celebrations.

Workplace

• On-site parking.

• On-site wellness center.

• On-site coffee shop.

• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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