Road Logistics Operations Lead for Strategic Accounts

Kuehne+Nagel; Región Centro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel seeks a Road Logistics Operations Supervisor to lead the Customer Service team for Hyper Scalers accounts. You will ensure reliable service, balance workloads, and coordinate with transport providers to meet commitments.

You will monitor performance, resolve escalations, support continuous improvement, and contribute to SOP development to optimize daily operations across logistics functions.

Formación

• Bachelor’s degree in a related field is required.
• 2+ years in Road Logistics/Ground Transportation or similar.
• Knowledge of Freight Forwarding, Customer Service, Operations and Finance, and Business Development.

Responsabilidades

• Supervise and support the Customer Service team, resolving operational situations and escalations.
• Monitor team performance and workload for effective execution.
• Ensure customer expectations and service levels are met.
• Manage deviations with internal teams and providers.
• Support SOP development and onboarding with providers.
• Follow up on claims and operational issues with providers.
• Assist with QBRs and root cause analyses.
• Maintain accurate operational information in systems like OTM.
• Identify opportunities for efficiency and continuous improvement.

Conocimientos

Advanced English

Communication

Problem-solving

Planning

Service orientation

Results focus

Work under pressure

Educación

Bachelor’s degree in International Business, Industrial Engineering, Transportation, or related field

Herramientas

Excel

Descripción del empleo

Kuehne+Nagel seeks a Road Logistics Operations Supervisor to lead the Customer Service team for Hyper Scalers accounts. You will ensure reliable service, balance workloads, and coordinate with transport providers to meet commitments.

You will monitor performance, resolve escalations, support continuous improvement, and contribute to SOP development to optimize daily operations across logistics functions.