Road Logistics Customer Service Specialist

Kuehne+Nagel; León; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel in León, Guanajuato, Mexico is seeking a logistics professional to coordinate transportation activities and support import/export operations. You will work closely with customers and internal teams to deliver reliable road freight solutions and build lasting relationships.

The role requires experience in logistics, strong communication in English and Spanish, and the ability to adapt in a fast-paced environment while ensuring service quality and on-time execution.

Formación

• Experience in logistics, transportation, import/export, or logistics customer service.
• Understanding of road freight operations and shipment coordination.
• Confidence communicating with customers and internal stakeholders in English and Spanish.
• A positive attitude and willingness to work in a fast-paced environment.
• Strong sense of ownership, accountability, and customer focus.
• Flexibility to adapt to changing schedules and operational needs.

Responsabilidades

• Deliver an exceptional customer experience across road logistics operations.
• Coordinate and monitor domestic and cross-border shipments from start to finish.
• Act as the main point of contact for customers, providing timely updates and solutions.
• Collaborate with operational teams to ensure service quality and on-time execution.
• Proactively manage issues and help minimize disruptions in the supply chain.
• Support business growth by building strong and trusted customer relationships.

Conocimientos

Logistics experience

Road freight coordination

Bilingual English/Spanish

Descripción del empleo

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Play a key role in delivering outstanding service to our customers. In this position, you will coordinate transportation activities, support import and export operations, and work closely with customers and internal teams to ensure smooth, efficient, and reliable logistics solutions. We are looking for someone who enjoys building relationships, solving challenges, and making a real impact in a fast-paced and growing environment.

How you create impact

• Deliver an exceptional customer experience across road logistics operations.

• Coordinate and monitor domestic and cross-border shipments from start to finish.

• Act as the main point of contact for customers, providing timely updates and solutions.

• Collaborate with operational teams to ensure service quality and on-time execution.

• Proactively manage issues and help minimize disruptions in the supply chain.

• Support business growth by building strong and trusted customer relationships.

What we would like you to bring

• Experience in logistics, transportation, import/export, or logistics customer service.

• Understanding of road freight operations and shipment coordination.

• Confidence communicating with customers and internal stakeholders in English and Spanish.

• A positive attitude and willingness to work in a fast-paced environment.

• Strong sense of ownership, accountability, and customer focus.

• Flexibility to adapt to changing schedules and operational needs.

What's in it for you

• The opportunity to grow your career with a global logistics leader.

• Exposure to international customers and cross-functional teams.

• A dynamic environment where your ideas and contributions matter.

• Continuous learning and professional development opportunities.

• A collaborative culture built on teamwork, respect, and inclusion.

• The chance to play a key role in supporting the growth of our road logistics business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e‑mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.