Road Logistics Operations Supervisor

Kuehne+Nagel; El Salto; Presencial; MXN 420.000 - 620.000; Jornada completa

Descripción de la vacante

Kuehne + Nagel Mexico is seeking a Road Logistics Operations Supervisor to lead the Customer Service team serving Hyper Scalers accounts, ensuring high service quality and efficient execution.

You will supervise operations, monitor performance, and coordinate with internal teams and providers to resolve issues, while driving continuous improvement and SOP development.

This role offers exposure across Customer Service, Operations, and cross-functional collaboration within a global logistics leader.

Formación

• Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field.
• Minimum 2+ years of experience in Road Logistics or Ground Transportation.
• Knowledge of Freight Forwarding, Customer Service, Operations and Finance, and Business Development.
• Experience leading, supporting, or developing operational teams.
• Advanced English language skills.
• Proficiency in Excel (intermediate).
• Strong communication, problem-solving, planning, service orientation, and results focus.
• Ability to work under pressure and manage operational situations.

Responsabilidades

• Supervise and support the Customer Service team, helping resolve operational situations and escalations.
• Monitor team performance and workload to ensure effective operational execution.
• Ensure customer expectations and service levels are consistently met.
• Manage and resolve operational deviations in coordination with internal teams and transportation providers.
• Support the implementation of new business with transportation providers and coordinate SOP development.
• Follow up on claims and operational issues with transportation providers.
• Support QBRs with transportation providers and conduct root cause analyses when required.
• Ensure the quality and accuracy of operational information and documentation in OTM.
• Identify opportunities to improve operational efficiency and support continuous improvement initiatives

Conocimientos

Advanced English

Leadership

Problem solving

Planning

Service orientation

Results focus

Communication skills

Excel

Educación

Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field

Herramientas

Excel

Descripción del empleo

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Road Logistics Operations Supervisor, you will provide direct leadership and operational support to the Customer Service team dedicated to Hyper Scalers accounts, ensuring consistent service quality and efficient execution.

How you create impact

• Supervise and support the Customer Service team, helping resolve operational situations and escalations.

• Monitor team performance and workload to ensure effective operational execution.

• Ensure customer expectations and service levels are consistently met.

• Manage and resolve operational deviations in coordination with internal teams and transportation providers.

• Support the implementation of new business with transportation providers and coordinate SOP development.

• Follow up on claims and operational issues with transportation providers.

• Support QBRs with transportation providers and conduct root cause analyses when required.

• Ensure the quality and accuracy of operational information and documentation in OTM.

• Identify opportunities to improve operational efficiency and support continuous improvement initiatives

What we would like you to bring

• Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field.

• At least 2+ years of experience in Road Logistics / Ground Transportation.

• Knowledge of Freight Forwarding, Customer Service, Operations and Finance, and Business Development.

• Experience leading, supporting, or developing operational teams.

• Advanced English.

• Intermediate knowledge of Excel.

• Strong communication, problem-solving, planning, service orientation, and results focus.

• Ability to work under pressure and manage operational situations effectively.

What's in it for you

• The opportunity to take a leadership role within Road Logistics.

• The opportunity to work with strategic accounts and contribute directly to service excellence and operational performance.

• A role with strong exposure to Customer Service, Operations, and cross-functional collaboration.

• The opportunity to contribute to continuous improvement and the growth of the business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.