Risk Coordinator

arrivelogistics.com; Región Centro; On-site; MXN 320,000 - 460,000; Full time

Benefits offered by this job

Monthly grocery vouchers

Vacation days

Medical insurance (dental & vision)

Casual dress code

Office engagement activities

Team events

Happy hours

Free coffee

Referral program

Job summary

Arrive Logistics is seeking a detail-oriented Risk Coordinator to vet motor carriers, ensuring they meet rigorous standards and safeguarding our customers' freight. You will resolve load tickets quickly and maintain data integrity in our TMS, while monitoring alerts and applying compliance knowledge.

Fluency in English and Spanish, a high school diploma or equivalent, and the ability to work independently in a fast-paced environment are required.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Bilingual English/Spanish required.
• Ability to work independently in a fast-paced environment.
• Strong communication and customer service skills.

Responsibilities

• Vet motor carriers for ID Theft and high value high risk loads.
• Resolve load-level tickets promptly to maintain operations.
• Update the TMS with detailed carrier audit information.
• Monitor alerts and escalate significant findings to the Risk Team.
• Apply knowledge of compliance regulations to daily tasks.
• Communicate feedback on carrier performance to stakeholders.

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Attention to detail

Independent worker

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

G-Suite

Job description

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

We're looking for a detail-oriented and efficient Risk Coordinator to join our team. In this vital support role, you'll be on the front lines, carefully vetting motor carriers to ensure they meet our rigorous standards, directly safeguarding our customers' freight. You'll work diligently to quickly resolve load and carrier matches for high value high risk and ID theft loads, providing essential capacity to our sales teams. Your accurate and timely work directly contributes to the robust compliance framework and informs the broader risk mitigation strategies.

What You'll Do

• Carrier Vetting: Carefully review and approve motor carriers related to ID Theft and High Value High Risk loads to ensure they meet our high standards, protecting shipments from fraud and theft.
• Ticket Resolution: Resolve load-level tickets for ID Theft and high value high risk loads promptly to maintain smooth operations.
• Data Integrity: Accurately update and maintain our TMS with detailed information from carrier audits.
• Alert Monitoring: Investigate and analyze critical reports and alerts, escalating significant findings to the Risk Team.
• Compliance Knowledge/Experience: Demonstrated understanding of compliance regulations and experience in applying them.
• Communication: Ability to effectively communicate with representatives and management, providing constructive feedback on carrier performance.

Qualifications

• High school diploma, or equivalent. Bachelor’s degree preferred.
• Bilingual in English and Spanish are required.
• A self-starter with a proven ability to work independently.
• Proven ability to multitask in a fast-paced, high-energy environment!
• Strong logical reasoning skills, detail-oriented, with strong follow-through!
• Excellent customer service and communication skills via phone and email.
• A working knowledge of the Microsoft Office and G-Suite.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.