Carrier Relations Clerk

arrivelogistics.com; Región Centro; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Monthly grocery vouchers

Vacation days

Medical insurance (including dental &

Casual dress code

Office engagement activities

Happy hours

Referral Program

Job summary

Arrive Logistics in Guadalajara, Mexico, is seeking a Carrier Relations Clerk to support the accounting team and ensure Accounts Payable runs smoothly. You will review carrier emails, resolve exceptions, and collaborate with carrier, customer, and accounting teams.

This role emphasizes strong communication, multitasking in a fast-paced environment, and accurate data entry in Excel. The company offers a casual, collaborative culture and opportunities for growth.

Qualifications

• 1 year of experience in a service-oriented role preferred.
• Strong multi-tasking abilities in a fast-paced environment.
• Able to stay calm and professional in tense situations.
• Solves problems independently or with others when needed.
• Strong verbal and written communication skills.
• Proficient in Microsoft Excel and Gmail.

Responsibilities

• Provide great customer service by answering inbound inquiries from carriers.
• Assist in resolving carrier bill exceptions.
• Collaborate with multiple departments for timely resolutions.
• Track and monitor outstanding assigned issues.
• Perform administrative tasks, including document retrieval.
• Navigate programs to validate payments and documents.
• Escalate higher level issues to specialists.
• Represent Arrive brand via phone and email communications.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Time management

Attention to detail

Tools

Microsoft Excel

Gmail

Job description

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today!

Who We Want

As a Carrier Relations Clerk, you will be supporting the accounting team to ensure our Accounts Payable functions run smoothly. The Carrier Relations Clerk provides administrative and clerical support services. They review and resolve emails from carriers, factoring companies, and will assist with resolving exceptions. The Carrier Relations Clerk works closely with our customer, carrier, and accounting teams.

What You’ll Do

• Provide great customer service as you answer inbound inquiries from carriers.
• Assist in resolving carrier bill exceptions.
• Collaborate with multiple departments to provide timely resolution on inquiries.
• Track and monitor outstanding assigned issues.
• Execute administrative tasks, including document retrieval.
• Navigate multiple programs to validate payments details and documents.
• Efficiently escalate higher level issues to the correct Specialists.
• Represent the Arrive brand through transparent & professional communication with carriers via phone and email.

Qualifications

• 1 year of experience in a service-oriented role preferred.
• Proven ability to multi-task effectively in a fast-paced environment.
• Ability to remain calm and professional in tense situations.
• Able to problem-solve independently or collaboratively, depending on the situation.
• Strong verbal and written communication skills.
• Intermediate knowledge of Microsoft Excel and GMail.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.