Risk Coordinator

Lever, Inc.; Región Centro; Hybrid; MXN 240,000 - 420,000; Full time

Benefits offered by this job

Monthly grocery vouchers

Vacation days

Medical insurance including dental and

Vision plans

Casual dress code

Office engagement activities and team‑

Happy hours

Job summary

Arrive Logistics is seeking a detail-oriented Risk Coordinator to vet motor carriers for ID Theft and High Value High Risk loads, safeguarding our customers' freight. You will resolve related tickets, maintain data in the TMS, and monitor critical alerts in collaboration with the Risk Team.

The role requires bilingual English/Spanish capability, strong communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Bilingual in English and Spanish required.
• Self-starter who works independently.
• Able to multitask in a fast-paced environment.
• Strong logical reasoning and attention to detail.
• Excellent customer service and communication via phone and email.

Responsibilities

• Carrier vetting to ensure ID Theft and High Value High Risk loads meet standards.
• Resolve load-level tickets promptly to maintain operations.
• Update and maintain the TMS with carrier audit data.
• Investigate alerts and escalate significant findings to Risk Team.
• Apply compliance regulations in daily workflows.
• Communicate effectively with representatives and management.

Skills

Detail oriented

Multitasking

Communication skills

Customer service

Independent work

Problem solving

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

G-Suite

Job description

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

We're looking for a detail-oriented and efficient Risk Coordinator to join our team. In this vital support role, you'll be on the front lines, carefully vetting motor carriers to ensure they meet our rigorous standards, directly safeguarding our customers' freight. You'll work diligently to quickly resolve load and carrier matches for high value high risk and ID theft loads, providing essential capacity to our sales teams. Your accurate and timely work directly contributes to the robust compliance framework and informs the broader risk mitigation strategies.

What You\'ll Do

• Carrier Vetting: Carefully review and approve motor carriers related to ID Theft and High Value High Risk loads to ensure they meet our high standards, protecting shipments from fraud and theft.
• Ticket Resolution: Resolve load-level tickets for ID Theft and High Value High Risk loads promptly to maintain smooth operations.
• Data Integrity: Accurately update and maintain our TMS with detailed information from carrier audits.
• Alert Monitoring: Investigate and analyze critical reports and alerts, escalating significant findings to the Risk Team.
• Compliance Knowledge/Experience: Demonstrated understanding of compliance regulations and experience in applying them.
• Communication: Ability to effectively communicate with representatives and management, providing constructive feedback on carrier performance.

Qualifications

• High school diploma, or equivalent. Bachelor’s degree preferred.
• Bilingual in English and Spanish is required.
• A self-starter with a proven ability to work independently.
• Proven ability to multitask in a fast-paced, high-energy environment!
• Strong logical reasoning skills, detail-oriented, with strong follow-through!
• Excellent customer service and communication skills via phone and email.
• A working knowledge of the Microsoft Office and G-Suite.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you\'ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.