Retail & Logistics Customer Specialist

FedEx; Región Centro; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

FedEx in Mexico is seeking a front-line Customer Service and Operations Associate to support our SCS Warehouse activities and office tasks. You will advise customers on products and services, handle cash, trace shipments, check labels and documentation, and help open/close the branch while ensuring accuracy and a positive customer experience.

Strong organizational skills, English proficiency, and the ability to lift up to 34 kg (75 lb) are required, along with teamwork and problem-solving

Formación

• Two (2) years experience in customer service focus on sales.
• Knowledge in the management of cash and other values.
• Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

Responsabilidades

• Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.
• Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
• Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
• Collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
• Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times
• Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.
• Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
• Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC.
• Request the necessary supplies to carry out the daily documentation and packaging of the shipments.
• Principal responsibilities are those most important or most frequently performed duties.

Conocimientos

Customer service

Sales focus

Cash handling

Warehouse operations

Team collaboration

Attention to detail

Communication skills

Problem solving

Educación

High School degree/Equivalent

Descripción del empleo

FedEx in Mexico is seeking a front-line Customer Service and Operations Associate to support our SCS Warehouse activities and office tasks. You will advise customers on products and services, handle cash, trace shipments, check labels and documentation, and help open/close the branch while ensuring accuracy and a positive customer experience.

Strong organizational skills, English proficiency, and the ability to lift up to 34 kg (75 lb) are required, along with teamwork and problem-solving