LM051: Retail Service Agent

FedEx Group; Región Centro; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx Group is seeking a customer-focused team member to support front-line operations at a local branch in Mexico. The role involves administrative tasks, data entry, and coordination of ramp, sort, trace, and despatch activities with emphasis on delivering an excellent customer experience.

Primary duties include advising customers on FedEx products, processing shipments, and ensuring proper labeling, documentation, and compliance.

Formación

• High School degree or equivalent.
• Proficiency in English.
• Two years experience in customer service with a sales focus.
• Knowledge in cash handling and other values.
• Prior FedEx SCS Warehouse experience is a plus.

Responsabilidades

• Advise and offer FedEx products and services to meet sales objectives.
• Provide over-the-counter and phone customer service and clerical support.
• Trace packages and answer questions about FedEx products and services.

Conocimientos

Customer service

Sales focus

Interpersonal skills

Planning & organizing

Communication skills

Attention to detail

Problem solving

Educación

High School degree / equivalent

English proficiency

Herramientas

Scanner

Printer

Intranet

Computer literacy

Descripción del empleo

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.

• Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FEC products and services and providing over-the-counter service and over the phone service.
• Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
• Collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
• Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times
• Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.
• Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
• Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC.
• Request the necessary supplies to carry out the daily documentation and packaging of the shipments.
• Principal responsibilities are those most important or most frequently performed duties.

Minimum Requirements

Minimum Education

• High School degree/Equivalent.
• Language: Proficiency in English.

Minimum Experience

• Two (2) years experience in customer service focus on sales
• Knowledge in the management of cash and other values
• Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

Minimum Required Skills

• Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment
• Accuracy & Attention to Detail
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills
• Ability to determine & co-ordinate sequences of tasks for self & others
• Good interpretation skills with experience of translating customer specific instructions into actual requirements
• Good skills in using technology e.g. scanner /printer / intranet etc with the ability to perform basic maintenance tasks
• Good general office skills required including typing, filing and computer literacy
• Good communication and human relations skills
• Clear and articulate speaking voice
• Clean cut and neat appearance

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.