Restaurant Operations & Guest Experience Leader

One&Only Resorts; Nayarit; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

One&Only Mandarina, Riviera Nayarit, seeks an experienced Food & Beverage leader to welcome guests with warmth, lead a high-performing team, and uphold the resort’s standards of service.

You will train staff, monitor product knowledge, coordinate with Culinary and Restaurant teams, and ensure flawless service from arrival to departure, while maintaining impeccable grooming and professionalism.

Formación

• Outstanding guest relations required.
• Advanced English (spoken and written).
• Strong interpersonal and teamwork skills.
• Excellent organizational abilities.
• Professional demeanor on all shifts.
• Ability to work under pressure.
• Flexible and open-minded with grooming standards.

Responsabilidades

• Conduct weekly trainings on product knowledge and skills.
• Ensure professional development of the F&B team.
• Guarantee guest satisfaction in assigned area.
• Maintain knowledge of daily specials and menu items.
• Organize daily briefings and manage events and VIPs.

Conocimientos

Guest relations

English proficiency

Interpersonal skills

Organizational skills

Professional attitude

Pressure management

Flexibility

Grooming standards

Descripción del empleo

One&Only Mandarina, Riviera Nayarit, seeks an experienced Food & Beverage leader to welcome guests with warmth, lead a high-performing team, and uphold the resort’s standards of service.

You will train staff, monitor product knowledge, coordinate with Culinary and Restaurant teams, and ensure flawless service from arrival to departure, while maintaining impeccable grooming and professionalism.