Server, Restaurant 1

Kerzner International; México; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Kerzner International旗下One&Only Mandarina in Riviera Nayarit seeks a guest-focused server who welcomes and serves guests with cordiality, enthusiasm and professionalism. The role emphasizes personalized service that exceeds guest expectations and creates memorable experiences in a tropical beachfront setting.

The team values outstanding guest relations, strong English communication, and the ability to coordinate seating, duties, and incident management while maintaining the resort’s high

Formación

• Excellent guest relations capabilities.
• Advanced English language skills.
• Strong interpersonal and communication skills.
• Ability to organize seating and manage incident handling.
• Maintain professional demeanor with all departments.
• Ability to work under pressure.
• Highest grooming standards.

Responsabilidades

• Ensure guest satisfaction in assigned area during service.
• Build lasting relationships with guests.
• Set up the restaurant before service for smooth operation.
• Know daily specials and menu items and wines.
• Attend daily team briefings with essential information.
• Cooperate with staff to satisfy guest needs.
• Support in inventories and cleaning tasks.
• Ensure high service levels throughout restaurant and pool.
• Assist in achieving F&B budget and events.

Conocimientos

Guest relations

English proficiency

Interpersonal skills

Organizational skills

Professional attitude

Work under pressure

Grooming standards

Descripción del empleo

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job.

To welcome an serve the guest in a timely, cordial, enthusiastic and professional manner, to satisfy the needs of each person, maintaining an exeeding the level of service that our guest expect.
Is resposible for providing excellent service to guests and clients, as seen in the restaurant, ensuring that they have a personalized experience unique and unforgettable.

About You

• Outstanding guest relations skills
• Advanced level English skills
• Great interpersonal skills. Waiters must always have the support of the collaborators and gain the confidence trust and respect for customers
• Great organizational skills. Can effectively organize and follow table allocations, server assignment, and incident management
• Mantain a professional attitude both on and off the floor with all departments
• Can work under pressure
• Highest Standards of Grooming

About the job.

To welcome and serve the guest in a timely, cordial, enthusiastic and professional manner, to satisfy the needs of each person, maintaining and exceeding the level of service that our guests expect.

Is responsible for providing excellent service to guests and clients, as seen in the restaurant, ensuring that they have a personalized experience unique and unforgettable.

Key Duties and Responsibilities

• To personally ensure every guest’s satisfaction at some point during service in your assigned area.
• Create and nurture long term relationships with guests.
• To set-up the restaurant before service to ensure a smooth operation
• Be informed of daily specials, have complete knowledge of all menu items and wines of the week.
• To attend daily team briefings before service detailing essential information for the day’s operation (Bookings, guests, special events, VIPs, allergies, regular guests, special requirements, 86 items, specials of the day and any additional information shared by the F&B administrative office)
• To cooperate with fellow servers and culinary colleagues in order to satisfy the guest needs.
• Report to work on time and avoid delays.
• Have the Restaurant Manager, Assistant Restaurant Manager, Team Leader always informed of any situation of importance happening at the restaurant.
• Be always available during service hours and meal periods to pay attention to service and guest details.
• Assist in implementing new menus or menu changes as directed by the F&B Administration
• To perform end-shift cashiering process and procedures
• To assist in monthly inventories procedures
• To assist in cleaning and deep-cleaning activities in the Resort
• Ensure that the highest levels of service are applied throughout the restaurant and the pool.
• Support the F&B Department in achieving the Financial budget
• Support the F&B Department in Special events happening at the Resort

About you.

• Outstanding guest relations skills.
• Advanced level English skills. Spoken and Written
• Great interpersonal skills. Waiters must always have the support of the collaborators and gain the confidence trust and respect from customers.
• Great organizational skills. Can effectively organize and follow table allocations, server assignment, and incident management.
• Maintain a professional attitude both on and off the floor with all departments.
• Can work under pressure
• Open minded and flexible
• Highest standards of Grooming

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.