Restaurant Host - FT

Hyatt Hotels Corporation; Ciudad de México; Presencial; MXN 167.000 - 223.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted room rates for staff and F&

401K with company match

Tuition Reimbursement

50% Crossroads discount

20% gift shop discount

Employee Stock Purchase Plan

Retail discounts with partners

Descripción de la vacante

Hyatt at The Standard, Mexico City seeks a friendly Greeter to welcome guests, escort them to dining areas, present menus and assist servers to ensure a smooth start to the dining experience.

Responsibilities include handling calls, managing guest flow, and attending to special requests while upholding sanitation and safety policies. Weekend and holiday shifts may be required; a passion for exceptional service is essential.

Formación

• Clear communication with guests and staff
• Ability to hear well in loud environments
• Passion for providing extraordinary service
• Thrives in a fast-paced dining environment
• Willingness to work weekends and holidays as needed
• Ability to coordinate with servers and managers to ensure smooth service

Responsabilidades

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special Guest needs and requests
• Observe Guests’ needs during dining to ensure high quality service (e.g., notice a drink refill and refill promptly)
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Conocimientos

Clear communication

Active listening

Guest service mindset

Fast-paced environment

Descripción del empleo

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Greeters are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction. If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to the position of Greeter at Hyatt. Your restaurant job experience will give you the tools to be successful as a restaurant Greeter at Hyatt.

We offer excellent benefits:

• Discounted and Friends & Family Room Rates upon hire


• 401K with company match


• Tuition Reimbursement


• 50% discount in Crossroads


• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)


• Employee Stock Purchase Plan


• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Responsibilities:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name


• Answer incoming calls to the restaurant and provide appropriate service


• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate


• Tend to special Guest needs and requests


• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the stand).


• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Requirements:

• Must be able to clearly communicate Guests’ needs to servers, bussers, managers, etc.


• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests


• Must be able to walk and stand during entire shift


• Must be able to reach, bend, stoop and wipe


• Passion for providing extraordinary service


• The ability to thrive in a fast-paced environment


• Must be willing to work a flexible schedule weekend and holidays as needed.

The Standard, Mexico City | Mexico City , DIF , MX

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