Director of Spa

PERG online; La Cruz de Huanacaxtle; Remote; MXN 1,200,000 - 2,000,000; Full time

Job summary

Omni Hotels & Resorts' Omni Pontoque Resort in Punta de Mita seeks a Director of Spa to lead operations, set strategy, and ensure superior guest experiences during pre-opening and beyond.

This role oversees Spa Manager and staff, manages budget, drives revenue through sales and marketing, and maintains high service standards while coordinating with hotel leadership.

Qualifications

• Degree or professional credentials in spa services, massage therapy, or cosmetology preferred.
• Minimum of 5 years of spa management experience in an upscale hotel or resort strongly preferred.
• Excellent communication skills, both written and oral.
• Familiarity with Resort Suite.
• Oversee direct-report departments with hospitality, motivation and long-term planning.
• Strong scheduling and organizational abilities for spa groups.
• Proficiency in sales, public relations and marketing strategies.
• Business skills in management and budgeting.
• TABC and Food Handler’s certificate, or ability to acquire both if hired.
• Able to listen, communicate, and assess situations accurately.
• Goal- and result-oriented with people-first approach.
• Proficient in Excel and Word; SpaSoft experience preferred.
• Willingness to work nights, weekends and holidays.
• CPR and First Aid certification preferred.

Responsibilities

• Implement and monitor the spa budget within approved constraints.
• Manage the Spa team and develop relationships with guests and vendors.
• Create and oversee a profitable spa program aligned with financial goals.
• Directly supervise the Spa Manager and therapists/technicians.
• Promote special promotions and events to drive business.
• Develop local day-guest business via gift cards and holiday events.
• Support marketing of the Spa to hotel guests.
• Provide personal attention to guests and uphold service standards.
• Administer Spa policies and procedures.
• Stay abreast of industry trends and trainings.
• Attend product knowledge trainings.

Skills

Spa management experience

Excellent communication skills

Excel & Word proficiency

SpaSoft experience preferred

Scheduling and planning

Sales, public relations & marketing

Guest service orientation

Team leadership

Budgeting and financial oversight

CPR and First Aid certification

Education

Degree or credentials in spa services, massage therapy, or cosmetology

Job description

Slated to open in early 2027, Omni Pontoque Resort at Punta de Mita will debut as the first Omni Hotels & Resorts property to be directly owned and operated in Mexico — an oceanfront sanctuary of beauty poised to set a new benchmark for ultra-luxury hospitality in the region. With 202 elegant guest rooms, 42 spacious suites and two private villas, a full-service spa, three infinity-edge pools, three signature restaurants, and 27,000 square feet of indoor and outdoor event space, the resort invites guests to experience effortless sophistication.

The Director of Spa is responsible for the overall operational function and management of the spa, demonstrating leadership throughout the spa and resort to maximize guest and team satisfaction. This role owns all spa policies and procedures and provides direct supervision of the Spa Manager, along with the Nail Technicians, Massage Therapists, Estheticians, Hair Stylists, and Spa Concierge, creating, maintaining, and overseeing a marketable and profitable spa program that meets or exceeds financial goals while upholding the highest standards of service and guest experience from the resort’s pre-opening phase onward.

Essential Functions

• Implement and monitor the budget, managing expenses within the approved budget constraints for the entire Spa.
• Manage the Spa team and develop relationships with all guests and vendors.
• Create, maintain, and oversee a marketable and profitable Spa while meeting or exceeding financial goals.
• Directly supervise the Spa Manager, along with the therapists and technicians.
• Actively create and promote special promotions and events.
• Actively create and promote local day-guest business through gift cards, special occasion celebrations, and holiday events.
• Assist in promoting and marketing the Spa to hotel guests.
• Provide personal attention to guests.
• Administer Spa policies and procedures.
• Stay attuned to the spa industry and adjust to or create trends.
• Attend product knowledge trainings.

Minimum Requirements

• Degree or professional credentials in spa services, massage therapy, or cosmetology preferred.
• Minimum of 5 years of spa management experience in an upscale hotel or resort strongly preferred.
• Must possess excellent communication skills, both written and oral.
• Familiarity with Resort Suite.
• Must possess the skills necessary to oversee direct-report departments, not only technically but also from a hospitality, motivation, and long-term planning perspective.
• Must possess the organizational skills necessary to schedule the various groups who will use the Spa.
• Must be proficient in sales, public relations, and marketing strategies.
• Must have business skills in management, budgeting, and related areas.
• Must have a TABC and Food Handler’s certificate, or the ability to acquire both if hired.
• Must be able to listen, communicate, and assess situations with accuracy.
• Must be goal- and result-oriented while simultaneously being a problem solver.
• Must exhibit a sincere desire and ability to work well with people, assess their needs, and provide assistance.
• Requires working knowledge of Excel and Word; SpaSoft experience preferred.
• Ability to work nights, weekends, and holidays.
• CPR and First Aid certification is preferred.