Room Services Coordinator

Four Seasons; Cabo San Lucas; Presencial; MXN 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation to resort

Uniform laundry

Training programs

Employee recognition

Descripción de la vacante

Four Seasons Cabo San Lucas is seeking a Room Service Coordinator to deliver exceptional F&B service, guide guests through the menu, and take orders with options. You will work in a luxury setting, maintaining standards and collaborating with the team to ensure memorable guest experiences.

Ideal candidates have 2+ years in ultra-luxury hotels, strong communication, and the ability to stay composed under pressure while upholding safety and hygiene guidelines.

Formación

• Minimum 2 years in ultra-luxury hotels.
• Knowledge of high service standards.
• Knowledge of spirits, cocktails and wines.
• Ability to communicate in Spanish and English.
• Strong multitasking and prioritization skills.
• Proven stress management and composure under pressure.
• Comfort with computer systems in hotel operations.
• Ability to work as part of a cohesive F&B team.

Responsabilidades

• Provide F&B service by guiding guests through the menu and concepts.
• Take orders, offer options, and deliver attentive service.
• Maintain high service quality and assist teammates as needed.
• Adhere to safety, hygiene, and operational standards at all times.

Conocimientos

Experience in ultra-luxury hotels

High service standards

Spirits & wines knowledge

Communication skills

Multitasking & prioritization

Stress management

Bilingual English/Spanish

Computer systems knowledge

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture - embraced by the warmth of our Four Seasons "familia.".

Be You

The Room Service Coordinator offers the F&B service by making suggestions to guide our guests within the menu and its concept, taking orders or requests from our clients, always offering options or alternative solutions, with an excellent service attitude, achieving the results established by Four Seasons. for your department, providing unique and memorable experiences to our clients, you will contribute to teamwork, having effective communication between colleagues, always seeking complete satisfaction of the expectations of our guests and customers, creating epic experiences.

Target Hire Date - October 2026

Skills and Abilities

• Minimum experience of 2 years in ultra-luxury hotels.
• Knowledge of high service standards.
• Knowledge of spirits, cocktails and wines.
• Mastery in stressful situations and maintaining high-level service quality.
• High ability to communicate with others.
• Reading, writing and oral proficiency in both Spanish and English language
• Strong skills in multi-management of computer systems
• Strong presentation skills.
• Highly developed problem-solving skills.
• Able to work effectively under pressure and with a high volume of business.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.
• *This position requires applicants to have valid work authorization in Mexico

Schedule availability

Master Your Craft

• Comply with the standards of attending your work shift on time.
• Complete assigned daily tasks.
• Has knowledge of internal safety protocols in emergency situations.
• Knows and executes the safety and hygiene guidelines.
• Have knowledge of the F&B menus, ingredients, preparation methods, allergens, preparation times, etc.
• Ensure you always have clean and presentable menus.
• Always keep the work area clean and tidy.
• Keep the OT profiles of our guests and clients updated.
• Anticipate the needs of our guests and colleagues.
• Will keep the information necessary for the operation of IRD & My Bar up to date.
• Keep communication channels updated and working (Opera, Messenger, Hotsos, Email, Teams).

What We Offer and What You Can Expect

• You will become part of a supportive team with a genuine family spirit, where your talent will be valued and recognized.
• Highly competitive salaries , with an attractive annual incentive plan for management and Department Head positions.
• Transportation service from San Lucas and San José del Cabo to the resort.
• Uniform laundry service , ensuring comfort and a professional appearance.
• Training programs and in-house workshops to support your professional development.
• A dynamic, diverse, and challenging work environment with close interaction with the leadership team.
• Recognition programs that celebrate your achievements, including awards for years of service, Employee of the Month, and Employee of the Year.

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961, and its history has been one of continuous innovation, remarkable growth, and an unwavering commitment to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining genuine care and efficiency with the finest traditions of international hospitality. Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of FORTUNE Magazine's "100 Best Companies to Work For " since 1998 and has been named a Great Place to Work Legend, an honor currently held by only 12 companies worldwide.

Service Culture

Currently operating 120 hotels and resorts and 45 residential properties