Asesor de Servicio al Cliente y Ventas

Placements24; Tuxtla Gutiérrez; Hybrid; MXN 134,000 - 212,000; Full time

Benefits offered by this job

Health insurance

Job summary

Placements24 in Tuxtla Gutiérrez, Chiapas is seeking an Asesor de Servicio al Cliente y Ventas to join the team in a hybrid role blending in-office support with remote flexibility. You will guide customers through product information, address needs, and close sales.

The position requires a high school diploma, customer service or sales experience, and excellent Spanish communication. A customer-centric mindset, target focus, and CRM familiarity are essential.

Qualifications

• High school diploma required; college courses may help.
• Proven experience in customer service or sales.
• Excellent communication and negotiation skills in Spanish.
• Strong customer-centric attitude with targets.
• Ability to work in a hybrid setting.
• Familiarity with CRM systems.

Responsibilities

• Provide excellent customer service, answering inquiries and resolving issues related to products and services.
• Engage customers to understand their needs and recommend appropriate solutions.
• Actively pursue sales opportunities, meeting or exceeding sales targets.
• Process sales transactions accurately and efficiently.
• Maintain detailed customer records and sales activity in the CRM system.
• Follow up with potential leads and existing customers to ensure satisfaction and explore further opportunities.
• Collaborate with the sales and support teams to achieve collective goals.
• Stay updated on product knowledge, promotions, and industry trends.
• Handle customer feedback and complaints professionally, seeking resolutions.

Skills

Customer service

Sales

Spanish language

Communication

Negotiation

Education

High school diploma

Some college education

Tools

CRM software

Job description

About the Role

Our client is looking for a dynamic and results-driven Asesor de Servicio al Cliente y Ventas to join their team in Tuxtla Gutiérrez, Chiapas . This dual role requires individuals who can provide outstanding customer service while also identifying and capitalizing on sales opportunities. You will be the first point of contact for many customers, guiding them through product information, addressing their needs, and ultimately closing sales. We seek enthusiastic candidates with a passion for both helping people and achieving targets. This hybrid position offers a balance between in-office support and remote flexibility, allowing you to engage effectively with customers. Your ability to build rapport, understand customer needs, and present solutions will be key to success in this role within our organization.

Key Responsibilities

• Provide excellent customer service, answering inquiries and resolving issues related to products and services.
• Engage customers to understand their needs and recommend appropriate solutions.
• Actively pursue sales opportunities, meeting or exceeding sales targets.
• Process sales transactions accurately and efficiently.
• Maintain detailed customer records and sales activity in the CRM system.
• Follow up with potential leads and existing customers to ensure satisfaction and explore further opportunities.
• Collaborate with the sales and support teams to achieve collective goals.
• Stay updated on product knowledge, promotions, and industry trends.
• Handle customer feedback and complaints professionally, seeking resolutions.

Requirements

• High school diploma required; some college education or sales/service experience is a plus.
• Proven experience in a customer service and/or sales role.
• Excellent communication, interpersonal, and negotiation skills in Spanish.
• A strong customer-centric attitude with a passion for sales.
• Ability to work independently and as part of a team in a hybrid setting.
• Familiarity with CRM software and sales processes.
• Strong organizational skills and attention to detail.
• Goal-oriented with a demonstrated ability to meet targets.
• Enthusiasm and a positive attitude.

Benefits

Our client offers a competitive base salary plus commission structure, health insurance, and paid time off. This hybrid role supports a healthy work-life balance. You will benefit from comprehensive training programs and opportunities for career advancement within a growing company. Join our team in Tuxtla Gutiérrez, Chiapas and contribute to a customer-focused and sales-driven environment.