Renewals & Customer Success Pro (NA)

Rockwell Automation; Ciudad de México; Híbrido; MXN 350.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Calm premium

Volunteer PTO

Donation matching

Employee Assistance Program

OnTrack wellbeing program

Online courses library

Descripción de la vacante

Rockwell Automation seeks a Customer Success Renewals Specialist to manage a portfolio of accounts and ensure renewal of support contracts on time. You will use Salesforce to manage opportunities, quote customers, and collaborate with Sales and Channel teams.

Based in a hybrid role across North America, you will reduce renewal friction, forecast risk, and support renewal execution with contract teams. A Bachelor’s degree and 1–2 years in renewals or customer success are required.

Formación

• Bachelor’s degree required.
• 1–2 years of renewals or customer success experience preferred.
• Experience with CRM tools and renewal processes.

Responsabilidades

• Manage a defined portfolio of accounts to renew on time and in full.
• Engage customers and channel partners ahead of expiration to secure renewal.
• Communicate contract coverage, options and timelines clearly.
• Use Salesforce to track renewals, quote customers, and forecast risk.
• Collaborate with Sales, Channel, Contracts and Operations on pricing and renewal execution.

Conocimientos

Customer success

Communication

Negotiation

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Rockwell Automation seeks a Customer Success Renewals Specialist to manage a portfolio of accounts and ensure renewal of support contracts on time. You will use Salesforce to manage opportunities, quote customers, and collaborate with Sales and Channel teams.

Based in a hybrid role across North America, you will reduce renewal friction, forecast risk, and support renewal execution with contract teams. A Bachelor’s degree and 1–2 years in renewals or customer success are required.