Remote Work Order Specialist for HOA & Vendor Coordination

Gordian Staffing Careers; Región Centro; Remote; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Christmas bonus 30 days Aguinaldo

12 vacation days after 1st year

IMSS Major medical insurance from day

Meal vouchers

Job summary

Gordian Staffing Careers is seeking a Work Order Specialist to support a large homeowner association management client in the United States and Canada. The role is remote, but you must visit our offices in CDMX or GDL on the first day, with schedule Monday–Friday, 10:00–19:00 CST (or 9:00–18:00 in daylight).

Benefits include a 30-day Aguinaldo bonus, 12 vacation days after year one, major medical insurance from day one, and meal-related perks.

Qualifications

• 3+ years experience in a BPO or call center setting.
• Strong verbal and written English communications.
• Typing speed at least 30 WPM and accuracy.

Responsibilities

• Review and prioritize work orders to fix issues and ensure proper steps are taken.
• Follow up on work orders with vendors, managers, and homeowners via phone, email, chat, and text.
• Inform homeowners about status or request additional information on work orders.
• Process incoming email work order updates from managers, vendors, and homeowners.
• Assist with email communications and inbound calls during peak periods.
• Contribute to other projects as assigned.

Skills

Strong English skills

Fast typing

Tools

Zendesk

Job description

Gordian Staffing Careers is seeking a Work Order Specialist to support a large homeowner association management client in the United States and Canada. The role is remote, but you must visit our offices in CDMX or GDL on the first day, with schedule Monday–Friday, 10:00–19:00 CST (or 9:00–18:00 in daylight).

Benefits include a 30-day Aguinaldo bonus, 12 vacation days after year one, major medical insurance from day one, and meal-related perks.