Work Order Specialist - WFH

Gordian Staffing Careers; Región Centro; Remote; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Christmas bonus 30 days Aguinaldo

12 vacation days after 1st year

IMSS Major medical insurance from day

Meal vouchers

Job summary

Gordian Staffing Careers is seeking a Work Order Specialist to support a large homeowner association management client in the United States and Canada. The role is remote, but you must visit our offices in CDMX or GDL on the first day, with schedule Monday–Friday, 10:00–19:00 CST (or 9:00–18:00 in daylight).

Benefits include a 30-day Aguinaldo bonus, 12 vacation days after year one, major medical insurance from day one, and meal-related perks.

Qualifications

• 3+ years experience in a BPO or call center setting.
• Strong verbal and written English communications.
• Typing speed at least 30 WPM and accuracy.

Responsibilities

• Review and prioritize work orders to fix issues and ensure proper steps are taken.
• Follow up on work orders with vendors, managers, and homeowners via phone, email, chat, and text.
• Inform homeowners about status or request additional information on work orders.
• Process incoming email work order updates from managers, vendors, and homeowners.
• Assist with email communications and inbound calls during peak periods.
• Contribute to other projects as assigned.

Skills

Strong English skills

Fast typing

Tools

Zendesk

Job description

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

The largest privately owned homeowner association management company in the West, their goal is to customize their resources and services to the needs of their clients' communities so they can live the moments that matter in the best possible way.

As a Work Order Specialist, you will be responsible for:

• Review and prioritize work orders to fix issues and make sure the right steps are being taken
• Work order follow-up with vendors, managers, and homeowners via phone, e-mail, chat, and text
• Communicate with homeowners to inform them of the status of work orders or get additional information
• Process incoming e-mail work order updates from managers, vendors, and homeowners
• Assist with e-mail communication and incoming calls during high call volume periods
• Other projects as assigned

Work Schedule

Monday - Friday

• Standard time: 10:00 a.m. to 7:00 p.m. CST MX
• Daylight saving: 9:00 a.m. to 6:00 p.m. CST MX

This is a remote position, in case you get selected you'll need to visit our offices in CDMX or GDL on the first day.

• Competitive Salary (According to experience).
• Work Stability
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.Major medical insurance since day 1

After the 3-month probation contract, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,069 pesos).
• Saving fund (8% of the gross salary).
• Strong English skills (verbal and written)
• At least 3 years of experience in a BPO or call center setting).
• Previous experience handling tickets (from creation to closing).
• Property management experience is a plus.
• Familiarity with using Zendesk is preferred.
• Strong typing skills (at least 30 WPM)