Remote Travel Concierge & Support Specialist

Kim Luxe Travel; Región Centro; Remote; MXN 543,000 - 1,087,000; Full time

Benefits offered by this job

Training and ongoing support

Growth opportunities

Travel-related perks

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. You will guide inquiries, handle travel-related requests, and ensure clients feel supported every step of the way.

In this 100% work-from-home role, you will communicate via email, phone, and messaging platforms, assist with reservations, itinerary updates, cancellations, and special requests while maintaining a high standard of service.

Qualifications

• Strong written and verbal communication.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, reliable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Quick learner with ability to adapt to booking systems and digital tools.
• Enthusiastic about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support reservations, itinerary updates, cancellations, and special requests.
• Provide guidance on destinations, requirements, and agency processes.
• Monitor upcoming trips and proactively reach out to clients.
• Address questions professionally to ensure a positive client experience.

Skills

Communication skills

Customer service

Organization

Remote work

Learning agility

Travel enthusiasm

Job description

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. You will guide inquiries, handle travel-related requests, and ensure clients feel supported every step of the way.

In this 100% work-from-home role, you will communicate via email, phone, and messaging platforms, assist with reservations, itinerary updates, cancellations, and special requests while maintaining a high standard of service.