Remote Luxury Travel Concierge | Growth + Perks

Manatal; Monterrey; Remote; MXN 167.000 - 279.000; Vollzeit

Benefits dieser Stelle

100% remote work

Professional growth

Travel perks

Ongoing training

Supportive team culture

Zusammenfassung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up. In this client-facing role, you will serve as a trusted point of contact—ensuring a seamless, personalized, and high-quality experience.

This fully remote role is ideal for someone who is detail-oriented, service-driven, and passionate about travel and hospitality.

Qualifikationen

• Excellent verbal and written communication skills.
• Experience in customer service, preferably travel or hospitality.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive and able to manage multiple requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Aufgaben

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations, requirements and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and problem-solving.
• Maintain accurate documentation and update booking systems.

Kenntnisse

Communication

Customer service

Organizational skills

Tech savvy

Multitasking

Travel enthusiasm

Jobbeschreibung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up. In this client-facing role, you will serve as a trusted point of contact—ensuring a seamless, personalized, and high-quality experience.

This fully remote role is ideal for someone who is detail-oriented, service-driven, and passionate about travel and hospitality.