Remote Technical Support Engineer - Cybersecurity

CrowdStrike; México; A distancia; MXN 739.098 - 1.108.647; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly work culture

Market leader in compensation

Comprehensive wellness programs

Paid parental and adoption leaves

Descripción de la vacante

A global cybersecurity leader is seeking a Remote Technical Support Engineer to help customers with their technical issues. The ideal candidate will have over 3 years of experience in customer support, a solid understanding of the Windows environment, and exceptional communication skills. This role involves troubleshooting, issue resolution, and creating documentation. The company offers a supportive and flexible work culture.

Formación

• 3+ years of customer support or technical support experience.
• Knowledgeable in the Windows environment and network troubleshooting.
• Ability to learn new technologies quickly.

Responsabilidades

• Take ownership of customer issues, including troubleshooting.
• Meet or exceed customer expectations on response quality.
• Serve as a point of contact for customer escalations.

Conocimientos

Customer support

Technical support

Problem-solving

Communication skills

Herramientas

Windows

Linux

Splunk

Descripción del empleo

A global cybersecurity leader is seeking a Remote Technical Support Engineer to help customers with their technical issues. The ideal candidate will have over 3 years of experience in customer support, a solid understanding of the Windows environment, and exceptional communication skills. This role involves troubleshooting, issue resolution, and creating documentation. The company offers a supportive and flexible work culture.