HELPDESK TECHNICIAN (ENTRY LEVEL)

Hired Remoteli; Ciudad de México; A distancia; MXN 720.331 - 1.080.496; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay in US dollars

Additional Compensation for Extra Hours

Opportunity to grow

Time-off flexibility

Descripción de la vacante

A leading recruitment agency is seeking a Fast Team IT Technician to provide remote support to clients, assisting with technical issues via phone, chat, and email. The ideal candidate will possess strong problem-solving skills along with excellent communication abilities. Responsibilities include IT support for workstations and servers, maintaining system documentation, and delivering exceptional customer service. This position offers competitive pay in US dollars, additional compensation for extra hours, and time-off flexibility.

Formación

• Strong interpersonal skills and effective communication are essential.
• Excellent multitasking skills in rapidly changing environments are required.
• Ability to diagnose technical issues and provide efficient solutions is a must.

Responsabilidades

• Provide first-level support for service requests and resolve technology-related issues.
• Deliver remote IT support including Windows servers and Active Directory.
• Maintain and update system documentation using ConnectWise and IT Glue.

Conocimientos

Customer-centric approach

Effective communication

Problem-solving skills

Multitasking

Educación

A+ or other relevant certification

Herramientas

Microsoft Workspace

ConnectWise

BambooHR

IT Glue

Descripción del empleo

Only resumes in English will be considered

About us:

HiredRemoteli is a leading recruitment agency that bridges top-tier talent across Latin America with exceptional opportunities in the United States. With a strong history of success and a dedication to quality, we are your reliable partner in achieving career growth. Our vast network, tailored approach, and dedicated support ensure you receive the best assistance in securing your next professional opportunity.

Location: Latam

Schedule: Full Time 9:00 am to 6:00 pm Est Time

Position Summary

We are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills.

Qualifications

• Basic understanding of troubleshooting systems.
• Strong interpersonal skills, including effective communication, active listening, and a customer- centric approach.
• Ability to diagnose technical issues and provide efficient solutions.
• Excellent multitasking skills and adaptability to rapidly changing environments.
• Quick learning ability for new software and troubleshooting tools.
• Self-motivated with a sense of urgency to meet service commitments.
• Recognize when it's appropriate to escalat support tickets.
• Strong problem-solving skills and a proactive attitude.
• A+ or other relevant certification

Responsibilities

• Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.
• Deliver remote IT support, including Windows servers, Active Directory, Office365, and DNS.
• User creation/termination app install, printer setups.
• Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets.
• Maintain and update system documentation using ConnectWise and IT Glue.
• Communicate professionally with clients, providing exceptional service and support.
• Use BambooHR as part of day-to-day workflow and internal processes.

Soft Skills

• Strong interpersonal skills, including effective communication, active listening, and a customer- centric approach.
• Excellent multitasking skills and adaptability to rapidly changing environments.
• Quick learning ability for new software and troubleshooting tools.
• Self-motivated with a sense of urgency to meet service commitments.
• Recognize when it's appropriate to escalat support tickets.
• Strong problem-solving skills and a proactive attitude.
• Communicate professionally with clients, providing exceptional service and support.

Hard Skills

• Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.
• Deliver remote IT support, including Windows servers, Active Directory, Office365, and DNS.
• User creation/termination app install, printer setups.
• Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets.
• Maintain and update system documentation using ConnectWise and IT Glue.
• Use BambooHR (HRIS) for required team processes, documentation, and updates.

Main Tools to manage for this position

• Microsoft Workspace: Outlook, Docs, Sheets, Slides, and Drive.
• Microsoft Office: Word, Excel.
• Hubstaff: Web and Desktop Apps, Hubstaff Tasks.
• Teams: Meetings, Categories and Channels.
• Windows servers, Active Directory, Office365, and DNS.

Why us?

• Competitive pay in US dollars
• Additional Compensation for Extra Hours
• Opportunity to grow
• Time-off flexibility

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