Remote IT Help Desk Analyst — Windows, Mac & 365 Support

Flexis IT; México; A distancia; MXN 20.000 - 30.000; Jornada completa

Descripción de la vacante

A global IT service provider is seeking an IT Help Desk Analyst to provide remote technical support for PC and MAC-related issues. This role requires excellent communication and customer service skills, with at least 2 years in a help desk environment. You will troubleshoot various technical issues, support users, and manage service tickets effectively. The position is full-time and remote, ideal for candidates with a tech background and a passion for customer service.

Formación

• 2+ years of experience in a Service or Help Desk/Inbound Support Center environment.
• Excellent communication skills in written and verbal forms.

Responsabilidades

• Provide first and second level technical support through phone and email.
• Take ownership of trouble tickets and resolve issues.

Conocimientos

Technical support

Windows operating system

Apple operating system

Active Directory

Customer service skills

Networking basics

VPN basics

Educación

College or Technical Institute degree in Information Technology

Herramientas

Office 365

Service Desk ticketing system

Descripción del empleo

A global IT service provider is seeking an IT Help Desk Analyst to provide remote technical support for PC and MAC-related issues. This role requires excellent communication and customer service skills, with at least 2 years in a help desk environment. You will troubleshoot various technical issues, support users, and manage service tickets effectively. The position is full-time and remote, ideal for candidates with a tech background and a passion for customer service.