Technical Support Engineer - Digital Marketing - Mexico (Remote)

Truelogic; Xico; Híbrido; MXN 112.000 - 123.000; Jornada completa

Descripción de la vacante

Scitum S.A. de C.V. seeks a Technical Support Engineer to configure and troubleshoot our product, resolving customer issues and acting as the liaison between customers and internal teams.

The role requires strong problem-solving across complex networking environments and excellent communication. Responsibilities include reproducing customer environments, managing tickets, and coordinating with sales and customer success to address problems, while troubleshooting software and hardware in a hybrid

Formación

• 2+ years of technical support experience.
• Customer service oriented.
• Strong written and verbal and troubleshooting skills.

Responsabilidades

• Reproduce customer environment and run tests.
• Manage and address electronic tickets efficiently.
• Liaise between sales team, customer success team, and customers to properly address customer problems.
• Troubleshoot and configure software and hardware.

Conocimientos

Technical support experience

Customer service

Troubleshooting skills

Descripción del empleo

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Seniority level

• Executive

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer and Network Security

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