Remote Strategic Customer Success Lead (Fortune 100)

Mexicoremoto; México; Remote; MXN 2,505,000 - 2,959,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) match

No-cost therapy visits

Parental leave

Professional development reimbursement

Job summary

Spring Health is a global mental health company seeking a Strategic Customer Success Account Manager. This remote, full-time role focuses on managing relationships with the company’s largest customers, forecasting revenue, renewals, and upsell opportunities, and aligning Spring’s solutions with customer goals to drive engagement and revenue.

You will own the full customer lifecycle across implementations, engagement strategies, renewals, and upsells, partnering with multiple teams to deliver

Qualifications

• Bachelor's degree or higher preferred.
• 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies.
• Experience driving forecasting, renewals, and upsell revenue.
• Experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.
• Strong understanding of sales motions similar to farmer sales roles.

Responsibilities

• Serve as a product expert and advocate for mental health for a portfolio of major partners.
• Own forecasting projections for revenue, renewals, and upsell opportunities with accurate forecasts.
• Identify and position upsell opportunities to drive revenue growth.
• Develop and manage positive relationships with multiple customers and stakeholders to build trust.
• Manage the entire customer lifecycle: implementations, engagement strategies, renewals, and upsells; create account plans and deliver business reviews.
• Collaborate cross-functionally to collect customer feedback and recommend process improvements.
• Support sales efforts by partnering on retention, upsell, and expansion opportunities.
• Leverage data to drive results using engagement metrics and portfolio insights.

Skills

Forecasting

Upsell

Relationship building

Portfolio management

Communication

Education

Bachelor's degree

Job description

Spring Health is a global mental health company seeking a Strategic Customer Success Account Manager. This remote, full-time role focuses on managing relationships with the company’s largest customers, forecasting revenue, renewals, and upsell opportunities, and aligning Spring’s solutions with customer goals to drive engagement and revenue.

You will own the full customer lifecycle across implementations, engagement strategies, renewals, and upsells, partnering with multiple teams to deliver