Ejecutivo De Customer Care

Auxein Mexico; Xico; Remote; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Job summary

Auxein Mexico is hiring a Customer Support Specialist to join a fully remote team serving customers in Mexico. You will handle inquiries via email, chat, and phone, resolve issues, and maintain CRM records.

The role emphasizes independence, reliability, and proactive problem solving in a remote-first environment. Requirements include proven CS experience, strong Spanish communication, and familiarity with CRM software and ticketing systems.

Qualifications

• Proven experience in a customer support or similar client-facing role.
• Excellent written and verbal communication in Spanish.
• Proficiency with modern CRM software and ticketing systems.

Responsibilities

• Provide high-quality customer support via email, chat, and phone channels.
• Address and resolve customer issues, questions, and concerns promptly.
• Maintain detailed records of customer interactions in the CRM.
• Educate customers on product usage and best practices.
• Identify trends and escalate feedback for product improvements.

Skills

Customer support

Spanish fluency

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Customer Support Specialist - Fully Remote

Our client is actively seeking a dedicated and proficient Customer Support Specialist to join their expanding operations. This is a fully remote position, offering the ultimate flexibility to work from anywhere within Mexico. You will be an integral part of a customer-centric team, responsible for providing outstanding support and resolving customer inquiries efficiently. This role is ideal for proactive individuals who thrive in independent work environments and are passionate about delivering exceptional service. As a remote-first organization, we provide the tools and support necessary for you to succeed from home, fostering a culture of trust and autonomy. We are committed to building a strong remote team and supporting your professional journey.

Key Responsibilities

• Provide high-quality customer support via email, chat, and phone channels.
• Address and resolve customer issues, questions, and concerns in a timely and accurate manner.
• Maintain detailed records of customer interactions and transactions within our CRM system.
• Educate customers on product usage, services, and best practices.
• Identify trends in customer issues and elevate feedback to relevant departments for product and service improvements.
• Contribute to the development of support documentation and knowledge base articles.
• Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
• Collaborate effectively with remote team members and cross-functional departments.
• Adhere to all company policies and procedures, ensuring data privacy and security.
• Proactively seek opportunities to improve the customer support process and customer experience.

Requirements

• Proven experience in a customer support or similar client-facing role.
• Excellent written and verbal communication skills in Spanish.
• Proficiency with modern CRM software and ticketing systems.
• Strong problem-solving capabilities and attention to detail.
• Ability to manage workload effectively and meet deadlines in a remote setting.
• High school diploma or equivalent required; higher education is a plus.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Reliable high-speed internet connection and a dedicated home office setup.
• Familiarity with a remote-first work environment is advantageous.
• Demonstrated ability to handle customer escalations with professionalism and empathy.

Benefits

This role offers a competitive salary, comprehensive benefits package including health insurance, and a supportive remote work culture. You will have the opportunity to grow your career with a company that invests in its employees through continuous