Remote SAP Order Specialist — International Logistics

CMF Global, Inc.; Tijuana; Presencial; MXN 676.000 - 1.098.000; Jornada completa

Descripción de la vacante

CMF Global, Inc. is a California-based manufacturer and supplier of pipes, valves, and fittings with a global reach, also providing micro- and mini-hydroelectric equipment.

The Order Processing Specialist will manage customer orders from entry through shipment, working closely with Sales, Logistics, Warehouse and Vendors to ensure orders are processed accurately, efficiently, and on time. This primarily remote role is based in Tijuana, Baja California, Mexico, with travel for training, meetings,

Formación

• Associate or Bachelor’s degree in Logistics, Supply Chain, Business, International Trade, or a related field.
• 2+ years of experience in order processing, logistics, procurement, customer service, supply chain, or a related operations/administrative role.
• Professional proficiency in English; bilingual English/Spanish strongly preferred.
• ERP experience; SAP Business One experience preferred.

Responsabilidades

• Enter, validate, and release customer orders in SAP Business ONE or similar ERP system.
• Verify pricing, quantities, shipping information, payment terms, freight terms, and order details.
• Coordinate with Sales, Logistics, Warehouse, inventory teams, plants, and vendors to support timely order fulfillment.
• Communicate order status, ETAs, changes, discrepancies, and shipment information to customers and internal stakeholders.
• Monitor shipments and assist with carrier, delivery, and fulfillment issues.
• Coordinate vendor purchase orders, confirmations, lead times, backorders, substitutions, and expedited orders.
• Support returns, replacements, credits, and RMA/RGA documentation.
• Maintain accurate order records, customer communications, and supporting documentation.
• Validate order pricing against approved quotes and escalate discrepancies before processing.
• Support international customer orders and shipping requirements.
• Assist with commercial invoices, packing lists, HS codes, Country of Origin documentation, Incoterms, and freight-forwarder coordination.
• Support import/export and customs-related shipment coordination.
• Identify order or logistics issues and work with teams to resolve or escalate them.
• Provide professional and responsive internal and external customer service.

Conocimientos

Bilingual Spanish-English

Attention to detail

Customer service

Communication skills

Multitasking

ERP knowledge

Educación

Associate or Bachelor's degree in Logistics, Supply Chain, Business, International Trade, or related field

Herramientas

SAP Business One

Microsoft Excel

Descripción del empleo

CMF Global, Inc. is a California-based manufacturer and supplier of pipes, valves, and fittings with a global reach, also providing micro- and mini-hydroelectric equipment.

The Order Processing Specialist will manage customer orders from entry through shipment, working closely with Sales, Logistics, Warehouse and Vendors to ensure orders are processed accurately, efficiently, and on time. This primarily remote role is based in Tijuana, Baja California, Mexico, with travel for training, meetings,