Remote Sales Operations Lead — CRM & Analytics

One Firefly; México; Remote; MXN 480,000 - 900,000; Full time

Benefits offered by this job

Private health, dental, and vision for

employee

Job summary

One Firefly is a U.S.-based, remote-first marketing agency hiring in Mexico for a Revenue Operations role. You will own CRM ecosystems, dashboards, and revenue reporting while leading our Sales Development Representative.

The position emphasizes data accuracy, AI tooling, and collaboration with senior leaders. You will manage workflows, standards, and cross-system data integrations, driving clean, actionable insights across Zoho, QuickBooks, and related tools.

Qualifications

• 5 or more years in revenue operations, sales operations, marketing operations, or CRM administration, or 3+ years with at least one system built from scratch.
• Hands-on CRM administration, including custom fields, workflows, automations, and integrations; Salesforce or HubSpot experience.
• Advanced daily use of AI tools, with mastery of Claude; share an example during interview.
• Dashboards and reports that leadership uses, and comfort joining CRM data with accounting or billing data such as QuickBooks.
• Clear documentation and the ability to explain data to non-technical leaders, with follow-through.
• A bachelor’s degree in business, information systems, data analytics, marketing, or a related field.

Responsibilities

• Own the sales side of Zoho CRM, SalesIQ, Clay, Fathom, and enrichment/ sequencing tools including automations feeding revenue reporting.
• Manage the SDR as direct report; own workflow, list loading, handoff criteria, performance, and 1:1s.
• Set and enforce standards for required fields, stages, naming, and close-lost reasons; run audits and cleanup.
• Build and maintain the sales dashboard and scorecard across Zoho CRM and QuickBooks; cover pipeline, win rate by seller, quota attainment, and attrition.
• Track opportunity generation by source and channel; connect source to retained revenue by joining CRM and billing data.
• Review new tool requests and recommend adopt, pilot, or pass.

Skills

CRM administration

Dashboards & reports

Claude AI mastery

Data storytelling

Education

Bachelor’s degree in business, information systems, data analytics, marketing, or related field

Tools

Salesforce

HubSpot

Zoho CRM

QuickBooks

Job description

One Firefly is a U.S.-based, remote-first marketing agency hiring in Mexico for a Revenue Operations role. You will own CRM ecosystems, dashboards, and revenue reporting while leading our Sales Development Representative.

The position emphasizes data accuracy, AI tooling, and collaboration with senior leaders. You will manage workflows, standards, and cross-system data integrations, driving clean, actionable insights across Zoho, QuickBooks, and related tools.