Remote Sales Operations Lead (CRM & Analytics)

One Firefly; México; A distancia; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health, dental, and vision, 1x

Dependent coverage available

10 paid holidays

Paid time off increases with tenure

Bonus opportunities tied to clear métr

Personal development allowance

Company-provided computer, monitor, /;

In-person team events

Descripción de la vacante

One Firefly, a remote-first marketing agency based in the United States, is seeking a Revenue Operations/CRM Lead in a full-time, remote-capable role for candidates based in Mexico. You will oversee CRM accuracy, dashboards, and revenue reporting while guiding the SDR and building data workflows.

The position emphasizes AI tool mastery (Claude), cross-functional collaboration, and the ability to explain data to senior leaders.

Formación

• 5+ years in revenue/sales/marketing operations or CRM administration, or 3+ years with a system built from scratch.
• Hands-on CRM administration with custom fields, workflows, automations, and integrations.
• Able to explain data to non-technical leaders and document processes clearly.

Responsabilidades

• Own the sales side of CRM and enrichment tools, including revenue reporting automations.
• Manage SDR direct report and coach on calls and objections.
• Set standards for required fields, stages, naming, and close-lost reasons; run audits.
• Build and maintain sales dashboards and scorecards across CRM and QuickBooks.
• Track opportunity generation and connect source to retained revenue by linking CRM and billing data.
• Review new tool requests and advise on adoption or pilot.

Conocimientos

CRM administration

AI tools mastery

Dashboards & reports

Data storytelling

Cross-functional collaboration

Coaching SDRs

Remote collaboration

Educación

Bachelor’s degree in business / information systems / data analytics / marketing

Herramientas

Salesforce

HubSpot

Zoho CRM

QuickBooks

Descripción del empleo

One Firefly, a remote-first marketing agency based in the United States, is seeking a Revenue Operations/CRM Lead in a full-time, remote-capable role for candidates based in Mexico. You will oversee CRM accuracy, dashboards, and revenue reporting while guiding the SDR and building data workflows.

The position emphasizes AI tool mastery (Claude), cross-functional collaboration, and the ability to explain data to senior leaders.