Remote SaaS Implementation Engineer for eCommerce

Tidal; Ciudad de México; A distancia; MXN 710.953 - 782.049; Jornada completa

Descripción de la vacante

A global recruitment agency is seeking a Technical Implementation & Support Engineer to facilitate onboarding for SaaS clients and manage technical troubleshooting. This full-time, remote role requires experience in tech support, excellent English communication skills, and a proactive approach to problem-solving. Candidates should have a strong background in modern web technologies and familiarity with API integrations. The position offers a competitive monthly fee and aligns with U.S. business hours.

Formación

• 3–5 years of freelancing experience.
• Excellent written and verbal English communication (C1 or C2 level).
• 3–5+ years of hands-on development or technical support experience.

Responsabilidades

• Own technical onboarding and implementation for new clients.
• Troubleshoot and resolve production bugs and system issues.
• Collaborate with CTO, Product, and Customer Success teams.

Conocimientos

Technical onboarding

Troubleshooting

API integrations

Problem-solving skills

Communication (C1 or C2)

Herramientas

AWS

React

Node.js

Jira

GitHub

Descripción del empleo

A global recruitment agency is seeking a Technical Implementation & Support Engineer to facilitate onboarding for SaaS clients and manage technical troubleshooting. This full-time, remote role requires experience in tech support, excellent English communication skills, and a proactive approach to problem-solving. Candidates should have a strong background in modern web technologies and familiarity with API integrations. The position offers a competitive monthly fee and aligns with U.S. business hours.