Remote B2B SaaS Implementation Lead

SupportYourApp; Tijuana; Presencial; MXN 1.398.601 - 2.097.902; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed schedule: 9am–6pm (EDT)

Fully remote

Inclusive international environment

Compensation in USD

Growth opportunities

Descripción de la vacante

SupportYourApp is seeking an enthusiastic Implementation Consultant to lead the entire implementation journey for our B2B clients, from kickoff to Go-Live. You will configure the platform, manage complex projects, and drive user adoption across procurement and financial processes.

This remote role requires strong English communication, hands-on data mapping, and collaboration with Sales, Product, and QA to deliver value.

Formación

• 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar client-facing role.
• Proven experience managing multiple implementation projects simultaneously while meeting deadlines and scope.
• Advanced English proficiency, with confidence in leading meetings and negotiations.
• Strong analytical mindset with advanced Excel or Google Sheets skills to analyze metrics and data.
• Experience configuring ERP, CRM, or other enterprise systems.
• Excellent change management skills to guide clients through process transformations.
• Customer-oriented, proactive, and highly organized with strong presentation and relationship-building skills.
• Curiosity and problem-solving mindset; collaborate with engineering on API integrations and complex implementation challenges.
• Ability to guide clients through organizational change as a trusted implementation advisor.

Responsabilidades

• Lead end-to-end implementation projects, acting as the primary contact from point-of-sale to a fully operational, live product.
• Conduct discovery sessions to translate business requirements into customized, optimized product workflows.
• Manage timelines, deliverables, and data migrations within the platform, ensuring accuracy.
• Keep internal teams and client stakeholders on track with deadlines, risks, and dependencies.
• Deliver workshops and onboarding sprints for key client stakeholders to enable platform independence.
• Create deployment playbooks and guides to standardize the implementation process.
• Partner with Sales, Product, and QA to translate client feedback into improvements.

Conocimientos

B2B SaaS Implementation

Project management

Client-facing communication

English proficiency

Data analysis using Excel/Sheets

ERP/CRM configurations

Change management

Problem solving

API integrations

Relationship building

Herramientas

Excel

Google Sheets

Descripción del empleo

SupportYourApp is seeking an enthusiastic Implementation Consultant to lead the entire implementation journey for our B2B clients, from kickoff to Go-Live. You will configure the platform, manage complex projects, and drive user adoption across procurement and financial processes.

This remote role requires strong English communication, hands-on data mapping, and collaboration with Sales, Product, and QA to deliver value.