Remote Personal Injury Intake Specialist (Healthcare-Savvy)

Rosenblum Law; México; Remote; MXN 279,000 - 357,000; Full time

Benefits offered by this job

Remote work

Paid time off

Bonus potential

Professional growth

Supportive culture

Job summary

Rosenblum Law is seeking a PI Intake Specialist to join our remote team in Mexico. You will be the first point of contact for prospective personal injury clients, conducting intake, gathering information, and providing empathetic support.

The role requires fluent English, healthcare background, and strong communication skills to coordinate with attorneys and clients. You'll work remotely from Mexico with a US-based team, handling calls, documentation, and follow-ups while maintaining organized

Qualifications

• Fluent English speaking and writing required for US-based clients.
• Healthcare background or related education preferred.
• Excellent communication and professional demeanor.
• Strong listening skills to capture details accurately.
• Emotional intelligence and empathy in client interactions.
• Meticulous attention to documenting information.
• Proactive follow-up and task management.
• Comfort with software, platforms, and digital docs.
• Willingness to learn and grow within the role.

Responsibilities

• Connect with prospective clients via inbound calls, making them feel supported.
• Conduct client intake by asking relevant questions and documenting details.
• Provide compassionate, professional support to clients throughout intake.
• Communicate effectively with clients, attorneys, insurers, and others.
• Follow up to obtain missing information and coordinate appointments.
• Maintain accurate records in firm systems and organize documents.
• Collaborate with intake team to ensure smooth client experience.
• Identify opportunities to improve workflows and processes.

Skills

Fluent English

Healthcare background

Exceptional communication

Active listening

Emotional intelligence

Attention to detail

Follow-up skills

Technology proficiency

Adaptability & growth mindset

Job description

Rosenblum Law is seeking a PI Intake Specialist to join our remote team in Mexico. You will be the first point of contact for prospective personal injury clients, conducting intake, gathering information, and providing empathetic support.

The role requires fluent English, healthcare background, and strong communication skills to coordinate with attorneys and clients. You'll work remotely from Mexico with a US-based team, handling calls, documentation, and follow-ups while maintaining organized