Remote Personal Injury Intake Specialist

Rosenblum Law; Ciudad de México; Remote; MXN 279,000 - 357,000; Full time

Benefits offered by this job

Performance-based bonuses

Paid time off

Remote work

Growth opportunities

Job summary

Rosenblum Law in Mexico is seeking a PI Intake Specialist to be a compassionate first point of contact for personal injury clients. You will gather essential information, document details accurately, and support a smooth initial client experience.

The role requires fluent English, healthcare background, excellent communication, and attention to detail. You will work remotely from Mexico with a U.S.-based team, handling intake, follow-ups, and records while upholding privacy and empathy.

Qualifications

• Fluent in English with professional communication skills.
• Healthcare background or education in clinical field.
• Excellent verbal and written communication; empathic approach.
• Strong listening skills to identify details and build rapport.
• High emotional intelligence; patient-focused interaction.
• Exceptional attention to detail in gathering and documenting information.
• Proactive follow-up and ability to manage multiple tasks.
• Comfort with learning new software, platforms, and digital docs.
• Willingness to adapt and grow with feedback.

Responsibilities

• Connect with prospective clients via inbound calls, making them feel supported.
• Conduct client intake: ask questions, gather information, document potential cases.
• Provide compassionate support and professional communication.
• Handle calls and follow-ups with clients, attorneys, insurers, and others.
• Coordinate follow-ups: obtain missing information and schedule appointments.
• Maintain accurate client records in firm systems.
• Collaborate with intake team to ensure a smooth client experience.
• Identify opportunities to improve workflows and intake processes.

Skills

Fluent English

Healthcare background

Exceptional communication

Active listening

Emotional intelligence

Attention to detail

Follow-up skills

Technology proficiency

Adaptability & growth mindset

Tools

CRM systems

Case management software

Electronic medical records

Job description

Rosenblum Law in Mexico is seeking a PI Intake Specialist to be a compassionate first point of contact for personal injury clients. You will gather essential information, document details accurately, and support a smooth initial client experience.

The role requires fluent English, healthcare background, excellent communication, and attention to detail. You will work remotely from Mexico with a U.S.-based team, handling intake, follow-ups, and records while upholding privacy and empathy.