Remote Patient Experience Specialist

Resolv Global; San Pedro Garza García; Remote; MXN 216,000 - 312,000; Full time

Job summary

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will assist patients with scheduling, information, and routine inquiries with care and professionalism.

Ideal candidates have customer service or call center experience, good English communication, and a patient-first mindset. Training is paid, and work is fully remote in Mexico with weekly payments.

Qualifications

• Minimum 1 year in customer service or call center.
• English communication proficiency.
• Willing to work remotely from Mexico for a US-based employer.

Responsibilities

• Assist patients with scheduling, information, and routine inquiries.
• Provide courteous, accurate answers and guide patients through processes.
• Maintain patient confidentiality and follow privacy guidelines.

Skills

Customer service

Call center experience

English communication

Job description

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will assist patients with scheduling, information, and routine inquiries with care and professionalism.

Ideal candidates have customer service or call center experience, good English communication, and a patient-first mindset. Training is paid, and work is fully remote in Mexico with weekly payments.